IT Support Technician II

Description

JOB TITLE: IT Support Technician II

LOCATION: Windsor, CT

The ITSupport Technician II is responsible for providing on-site technical support and services to ensure the smooth operation of IT systems and infrastructure at various company locations. This role involves troubleshooting hardware and software issues, managing IT assets, and collaborating with other IT teams to deliver high-quality support to end-users.

KEY RESPONSIBILITIES:

• On-site Technical Support. Provide on-site technical support for hardware, software, and network-related issues.
• Troubleshooting Skills. Troubleshoot and resolve IT incidents and service requests in a timely manner.
• Desktop support. Install, configure, and maintain computer systems, peripherals, and software applications.
• End User Support. Provide end-user support for new user setups.
• Asset Management. Manage IT assets, including inventory tracking, deployment, and disposal.
• Collaboration. Collaborate with other IT teams to ensure seamless integration and support of IT services.
• Site Visits. Conduct regular site visits to assess and address IT needs and issues.
• Assist in the implementation of IT projects and initiatives at various locations.
• Documentation. Maintain accurate documentation of IT processes, procedures, and support activities.
• Train Users. Provide training and guidance to end-users on IT systems and best practices.
• Ensure compliance with company IT policies and security standards.

QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in IT support or field operations.
• Strong knowledge of computer hardware, software, and networking.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Willingness to travel to various company locations as needed.
• Certifications such as CompTIA A+, Network+, or similar are a plus.

WORKING CONDITIONS:

• This position may require lifting and transporting IT equipment.
• Travel to various company locations is required. (Up to 50%)
• On-call support may be required outside of regular business hours.
• Interaction with Senior Management at manufacturing locations.

What we offer

Mativ benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, competitive in the marketplace, and affordable. These are a few of the benefits we offer to support you and your family's well-being:

* Medical, dental and vision insurance

* Consumer-Driven Health Plan (CDHP)

* Preferred Provider Organization (PPO)

* Exclusive Provider Organization (EPO)

* Company-paid basic life insurance and Additional voluntary life coverage

* Paid vacation and competitive personal time off

* 401(k) savings plan with company match

* Employee assistance programs - available 24/7 to you and your family

* Wellness and Work Life Support - career development and educational assistance

About Mativ

Mativ Holdings, Inc. is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company makes material impacts on the world every day through a wide range of critical components and engineered solutions that solve our customers' most complex challenges. We manufacture on three continents and generate sales in nearly 100 countries through our family of business-to-business and consumer product brands. The company's two operating segments, Advanced Technical Materials and Fiber-Based Solutions, target premium applications across diversified and growing end markets, from filtration to healthcare to sustainable packaging and more. Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers' products across multiple stages of the value chain. Our leading positions are a testament to our best-in-class global manufacturing, supply chain, and materials science capabilities. We drive innovation and enhance performance, finding potential in the impossible.

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