Senior Director/Director of Ticket Operations

University of Georgia

retirement plan

United States, Georgia, Athens

Feb 17, 2025

Posting Details

Posting Number	S13263P
Working Title	Senior Director/Director of Ticket Operations
Department	Athletics-Ticket Office
About the University of Georgia	Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type	External
Retirement Plan	TRS or ORP
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	Typical business hours of Monday - Friday, 8:00 AM to 5:00 PM. Ability to work extended hours including evenings and weekends . Ability to travel.
Advertised Salary	Commensurate with experience
Posting Date	02/17/2025
Open until filled	Yes
Closing Date
Proposed Starting Date	04/01/2025
Special Instructions to Applicants
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	Athletics Professional
FLSA	Exempt
FTE	1.0
Minimum Qualifications	Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications	A strong preference will be given to candidates with a master's degree in business, sport administration or related field, knowledge of Paciolan and Ticketmaster ticketing systems, experience in managing/administration or earnings operation involving sales, distribution systems and E-Commerce software.
Position Summary	Senior Director/Director of Ticket Operations is a specialized, professional position. Primarily independently oversees ticketing for Football but has authority for other sports as needed. Responsible for the guidance and administration of the ticket office as it relates to Football. This position directs the daily operations of Football ticketing including customer service, application creation and processing, order fulfillment and ticket distribution. This position will also oversee at least one full time staff member.
Knowledge, Skills, Abilities and/or Competencies	Knowledge of ticket office functions such as season ticket renewal and distribution process for all ticketed sports. Excellent computer skills including extensive knowledge of Microsoft Office suite (Outlook, Word, and Excel). Demonstrate the ability to multi-task and work cooperatively. Excellent communication and customer service skills. Independent thinker, self-motivated, and accustomed to high volume, fast-paced, detail-oriented work environment. Specialized knowledge of Paciolan ticketing system including all hosted and development-oriented programs. Knowledge of managing/administration or earnings operation involving sales, distribution systems and E-Commerce software. Ability to work extended hours including evenings and weekends. Comprehensive knowledge of NCAA rules and regulations regarding all ticket related operations.
Physical Demands	Stand; walk; use hands and reach with arms. . Lift and/or move up to 25 pounds. Close and distance vision, and peripheral vision. The noise level in the work environment is usually moderate but escalates to high during athletic competitions. Driving as needed to perform job duties.
Is driving a responsibility of this position?	Yes
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	Yes
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	No
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Football Ticket Management:

Primary lead as manager and executor of all aspects of Football ticketing including allocations and patron management in conjunction with Assistant Athletic Director of Ticket Operations, Associate Director of Ticket Operations and the development office.
Create season, price codes, and reports in Paciolan ticketing software for ticket office, development office, and ticket sales to use for Football season.
Works directly with development staff on sales campaign/timeline for season tickets, single game tickets, and group tickets.
Works directly with the business office on the budget for ticket sales.
Execute pre/postseason ticket plan and communicate effectively to ticket operations staff, development staff, and other affected internal groups.
Travel to out-of-town events to administer ticket responsibilities as needed. Includes regular and postseason.
Ensure Football ticket revenue is on pace to meet ticket revenue projections.
Implement back office set up for football Ballena Technologies seat selection platform.

Percentage of time

Duties/Responsibilities	Ticket Staff Oversight: Serve as direct report for Associate Director of Ticket Operations. Administer fair and timely staff evaluations for the Associate Director of Ticket Operations. Supervise Football-related Part-time employees on game day and be the main point of contact for ticket operations staff. Employee training and development.
Percentage of time	20

Duties/Responsibilities	Financial Management/Reporting: Assist Assistant Athletic Director of Ticket Operations in preparation for football ticket sales audit. Maintains current and historical sales data to assist with analyzing results and related effectiveness of the ticket sales plans and initiatives implemented for football ticketed events.
Percentage of time	10

Duties/Responsibilities	Ticket Operations: Work with Associate Director and Assistant Director's of Ticket Operations to ensure all ticket promotions are built and executed properly according to UGA brand standards. Assist Assistant Athletic Director of Ticket Operations with special ticket events (ex. Concerts, NCAA postseason events) when needed.
Percentage of time	10

Duties/Responsibilities	Compliance: Execute in accordance with NCAA, SEC, and Institutional rules the distribution of Player/Guest, Recruiting and Student-Athlete admissions for all sports. Support UGAAA Compliance and Business Office with educational reminders to coaches and staff on ticket policies set forth by the Athletic Association, University, Southeastern Conference, and the NCAA.
Percentage of time	5

Duties/Responsibilities	Other duties as assigned.
Percentage of time	5