Enterprise Support Engineer II - ERP

Job Summary:

The Enterprise Support Engineer II - ERP is responsible for providing primary support for our firm's ERP platform, internal custom systems, as well as assisting with the development of systems for the firm.

Job Duties:

• Manages third party and custom applications systems
• Applies patches and security updates to the firm's systems
• Builds and maintains system documentation
• Escalate critical issues to management as appropriate
• Implements strategies resulting in timely resolutions
• Conducts Level III support for specified systems
• Collaborates across IT functions regarding implementing server lease replacements and application upgrades
• Acts as liaison for production support tickets for specified systems
• Develops custom applications and/or third-party systems
• Oversees testing and development of non-routine fixes
• Serves as the primary systems support resource during non-business hours
• Other duties as required

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills, and Abilities:

Education:

• High school diploma or equivalent, required
• Bachelors degree in Computer Science or Information Systems, preferred

Experience:

• Four (4) or more years of experience with administering an Enterprise Resource Planning (ERP) software, required
• Two (2) or more years developing and maintaining scheduled workflows within ERP software, required
• Two (2) or more years of experience with Human Resource Management System (HRMS) or Financial Management System (FMS) software, required
• Prior experience with serving as a technical support role, required
• Demonstrated experience supporting business applications, required
• One (1) or more years of experience developing MS SQL queries, preferred
• One (1) or more years of experience administering financial software, preferred

Software:

• Experience with Oracle, SAP, Salesforce, Workday, or other related ERP platforms, required
• Deep knowledge in SaaS Applications technology and OCI/PaaS technology, preferred
• Good understanding of SaaS functionality, processes, and capabilities, preferred

Other Knowledge, Skills & Abilities:

• Strong verbal and written communication skills
• Excellent interpersonal and customer relationship skills
• Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details
• Capable of successfully multi-task while working independently or within a group environment
• Ability to rely on extensive experience and judgment to plan and accomplish goals
• Capable of working well under pressure while dealing with unexpected problems in a professional manner
• Capacity to communicate and interact with all levels of employees and management
• Ability to interact and build relationships and consensus among people
• Intermediate knowledge and understanding of Firm software development concepts
• Intermediate to advanced knowledge and the ability to apply advanced software development principles
• Ability to research and resolve problems, acquire, and maintain knowledge of relevant software solutions and support firm policies and procedures