Director of Commercial Banking Product & Services

Position Summary:

The Director of Commercial Banking Product & Services is responsible for defining and executing the strategic vision for Commercial Banking Services at Central Banccompany. This role leads the Commercial Banking Product, Commercial Support, and Reporting Teams, ensuring the delivery of innovative Treasury Management Services designed to meet the evolving needs of business clients. The Director will work closely with stakeholders across the bank's various markets to drive revenue growth, customer satisfaction, and operational excellence. Reporting to the Chief Commercial Banking Services and Payments Officer, the Director will play a key role in shaping the future of Central Bancompany's Commercial Banking products and services

Responsibilities:

• Leadership and Team Development- Lead and inspire a cross-functional team of direct and indirect reports, providing coaching, training, and development opportunities.
• Product Strategy and Roadmap- Develop and maintain a comprehensive strategy for Commercial Banking Products & Services, including a robust product roadmap and plan for evolving existing products and development of new products across all channels (branch, online, mobile, and digital).
• Product Portfolio- Oversee a diverse portfolio of approximately 25 Commercial Banking products, including solutions for payables/receivables, information reporting, fraud prevention, and more.
• Product Rollout Coordination- Ensure end-to-end product delivery working with relevant departments (IT, Operations, Marketing, Sales, Training) to ensure successful product rollouts.
• Market & Competitor Analysis- Stay attuned to market trends, competitor offerings, and emerging industry developments to continuously enhance the Commercial product portfolio and identify new opportunities for growth.
• Operational Excellence- Oversee the Commercial Support team, ensuring seamless service delivery and business customer support.
• Revenue & Retention- Drive strategies that increase cross-selling opportunities and enhance customer profitability and retention.
• Financial Oversight- Manage the Account Analysis Complete Billing system, and provide regular financial reporting to senior leadership to inform market-specific financial goals.
• Budget Management- Own the financial performance of the department, including managing the annual budget and ensuring alignment with overall bank objectives.
• Performance Measurement- Develop and track performance benchmarks to assess product profitability and effectiveness, using insights to drive continuous improvement.
• Market Collaboration- Set revenue budget and performance goals for Markets, track progress, and provide regular reports to management on goal attainment.
• Risk & Compliance- Collaborate with risk and compliance teams to assess, mitigate, and manage risks associated with the full suite of Commercial Banking Products & Services.
• Marketing & Communications- Partner with Holding Company Sales Manager and Holding Company Marketing to ensure all product-related promotional materials and communications are accurate and aligned with the bank's brand across all delivery channels.
• Committee Engagement-Contribute to Commercial Banking Board Committee meetings, organize Commercial Banking Services Representative workshops, and oversee the organization of Annual Pricing Committee meetings across markets.
• Strategic Support- Serve as a subject matter expert on strategic initiatives, including mergers, acquisitions, and other key projects as required.

The Commercial Banking Services team is located in Jefferson City, MO. This position can work from any of our affiliated bank locations across the organization.