Sharepoint Administrator

Microsoft 365 Administrator

Role Overview:

We are seeking a skilled and motivated Microsoft 365 and SharePoint Online Administrator to join our team. As a key member of RMI's Strategic Operations team, you will be responsible for managing and optimizing our Microsoft 365 environment, with a strong emphasis on SharePoint, Teams, and Power Platform. Your expertise will contribute to the seamless operation of our collaboration tools, ensuring efficient communication, document management, and process automation.

Responsibilities:

• Microsoft Teams Administration:

• Configure and maintain Teams channels, chat, meetings, and collaboration features.

• Manage user access, permissions, and security settings within Teams.

• Troubleshoot and resolve Teams-related issues.

• Collaborate with end-users, including external users, to enhance their Teams experience and optimize usage.

• SharePoint Administration:

• Administer our robust SharePoint environment of 300+ sites and 1.5 million documents to include site architecture, permissions, and content types.

• Working with Knowledge Management team members, design and implement SharePoint solutions to improve document management, content organization, and collaboration.

• Monitor and optimize SharePoint performance.

• Support end-users with issues, tickets and data migration.

• Support and troubleshoot external user access

• Partner with Knowledge Management and Legal to design data retention policy; implement and monitor

• Administer and maintain an up-to-date our SharePoint development environment.

• Manage projects being executed by contractors.

• Perform weekly data reduction efforts in collaboration with Knowledge Management and end users

• Provide user training on SharePoint best practices and general knowledge

• Troubleshoot and manage any integrations with other tools, apps or embedded products.

• Power Platform Management:

• Oversee Power Apps, Power Automate (Flow), and Power BI.

• Create and maintain custom apps, workflows, and reports using Power Platform.

• Collaborate with business units to automate processes and enhance productivity.

• Ensure data integrity and security within Power Platform.

• Help create structure and guidelines for how to use Power Platform.

• Troubleshoot various forms, flows and Power BI reports as needed.

• Vendor Management:

• Coordinate with external vendors and service providers related to Microsoft 365 services.

• Evaluate vendor offerings, negotiate contracts, and manage relationships and work product.

• Monitor service-level agreements (SLAs) and escalate issues as needed.

• Release Management:

• Stay abreast of Microsoft 365 updates, feature releases, and future dependencies between systems

• Understanding of how feature releases and updates will impact organizational tools, assets, security and user workflows.

• Communicate release schedules to RMI staff with special focus on supporting impacted end-users and IT through transitions.

Required Experience:

• Office 365 Administration:

• Proven experience managing Microsoft 365 services, including Exchange Online, OneDrive, M365 Groups, and Entra ID.

• Familiarity with licensing, user provisioning, and security settings.

• SharePoint Administration:

• Hands-on experience with SharePoint Online administration

• Knowledge of site architecture, content types, permissions, data retention and content management

• Experience administering SharePoint online instances that have sites that allow collaboration with multiple external project team members.

• Teams Administration:

• Prior experience working in Teams environments that have external collaborators.

• Experience with groups and security in Teams.

• Vendor Management:

• Demonstrated ability to collaborate effectively with vendors, manage projects executed by contractors, and negotiate contracts.

Preferred Experience:

• SharePoint Development and DevOps:

• Experience in creating custom SharePoint solutions using SharePoint Framework (SPFx), Power Apps, and Power Automate.

• Familiarity with version control, continuous integration, and deployment pipelines.

• Experience implementing data retention policies in SharePoint and Office 365.

• Familiarity with and interest in navigating choices related to Co-Pilot and its interoperability with existing tech stack

• Compliance Experience:

• Understanding of how to implement compliance requirements within the Microsoft 365 ecosystem.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

• Relevant Microsoft certifications (e.g., Microsoft 365 Certified: Teams Administrator Associate, SharePoint certifications) are a plus.