Customer Solutions Specialist

FUCHS Lubricants Co. is the United States operating unit of FUCHS S.E., the world's largest independent manufacturer of specialty lubricants with global sales of over $3.5 Billion. We provide high quality lubricants and services to a wide range of industries such as automotive, appliance, aerospace manufacturers, pharmaceuticals, transportation, food and beverage, mining, and energy. The organization is constantly developing new technology to meet the ever-changing demands of modern industry and we are recognized for providing world-class technical support to our strong customer base.

MOVING YOUR WORLD by focusing on your success:

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career.

FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $23.00 - $28.00 per hour, but actual compensation will vary depending upon a new hire's experience and qualifications as well as internal equity.

Embark on a dynamic career as a Customer Solutions Specialist, where you'll be the cornerstone of our sales team, expertly managing the full spectrum of the order-to-cash cycle. Your role is pivotal in fostering seamless operations through.

• Efficiently handling incoming calls from our customers, and internal teams.

• Investigating and resolving any customer issues with agility and care.
• Serving as a crucial intermediary among purchasing, manufacturing, and sales departments.
• Establishing and updating customer accounts with precision.
• Informing customers and the sales team of any pricing adjustments.
• Cultivating robust relationships with the regional sales team.
• Expertly processing orders, returns, and credit requests.

We're on the hunt for a proactive individual with:

• A BS/BA degree or an equivalent blend of education and experience.
• At least two years of customer service expertise in an industrial or manufacturing setting.
• Experience with Microsoft Excel, including advanced functions and data management.
• Exceptional communication abilities paired with a strong problem-solving mindset.
• An eye for detail and the capacity to juggle various tasks.
• A resilient "can do" approach, ready to tackle challenges independently.
• A fervent dedication to delivering outstanding customer service.
• Decisiveness and a sense of ownership in customer interactions.
• A track record of performing well under tight deadlines.
• Proficiency in ERP systems, with a preference for SAP, though familiarity with AS400, JD Edwards, or Great Plains is also valuable.
• Experience in export procedures is a plus.

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits.Detailed benefit information can be found at this link: https://fuchs.com/us/en/benefits.

FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).