Director, Workforce Management

Williams-Sonoma, Inc.
vision insurance, paid time off, 401(k), relocation assistance
United States, California, San Francisco
151 Union Street (Show on map)
Apr 30, 2025
Director, Workforce Management - Williams-Sonoma, Inc We are seeking an entrepreneurial, collaborative leader with expertise in Workforce Management. This position will be responsible for developing and managing a Workforce Management process across all stores, collaborating closely with the Retail team to ensure our stores have the resources needed to achieve their goals. They will provide workforce management vision, best practices, and process improvement, with the overarching goal of improving store-level performance and profitability. This position will report into the EVP of Retail. About the Role We are seeking an entrepreneurial, collaborative leader with expertise in Workforce Management. This position will be responsible for developing and managing a Workforce Management process across all stores, collaborating closely with the Retail team to ensure our stores have the resources needed to achieve their goals. They will provide workforce management vision, best practices, and process improvement, with the overarching goal of improving store-level performance and profitability. This position will report into the EVP of Retail. Essential Functions: Develop and drive a workforce management process to support an activity-based store labor model, coordinating across all functions that impact store payroll Drive process to quantify all store workload as an input to our labor model; assist in prioritizing and aligning workload to financial goals Work closely with Retail teams to support driving sales upside and managing downside risk through effective payroll management Collaborate with Store Operations, Field Leadership and Finance to develop operational payroll budgets and plans Serve as a central resource to support streamlined workload planning, management, communication, training, and feedback from stores Manage process for census and AHR auditing and controls Collaborate with IT to develop business needs, configuration and best practices for WFM system Qualifications: Excellent organizational and project management skills with demonstrated ability to prioritize and execute multiple tasks Strong analytical skills, creative thinking, critical reasoning, and intellectual curiosity Proven ability to interact and collaborate effectively with associates and management at all levels Strong verbal communication and presentation skills Strong technical aptitude; an ability to learn new software quickly Experience with industry leading WFM software preferred (Kronos, Red Prairie, Empower, Infor) Strong business acumen Expertise in WFM industry trends and best practices Undergraduate degree with a focus in quantitative disciplines with 8 years of experience. Our Culture & Values We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing. People First Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available: Benefits A generous discount on all WSI brands A 401(k) plan and other investment opportunities Paid vacations, holidays, and time off to volunteer Health benefits, dental and vision insurance, including same-sex domestic partner benefits Tax-free commuter benefits A wellness program that supports your physical, financial and emotional health Continued Learning In-person and online learning opportunities through WSI University Cross-brand and cross-function career opportunities Resources for self-development Advisor (Mentor) program Career development workshops, learning programs, and speaker series WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances. The expected starting pay range for this position is $150,000 - $180,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.