Executive Desktop Support Technician

TEKsystems
$75,000.00 - $125,000.00 / yr
parental leave, short term disability, long term disability, 401(k)
United States, Maryland, Baltimore
Feb 13, 2025
Description Our client is looking for someone to join their Executive Desktop support team that is responsible for providing support to executive stakeholders. They will providing both hands on support as well as remote to those employees that do not sit at their Baltimore Location. Being in a customer support role, you will have the opportunity to learn existing business processes and provide technology feedback and suggestions to the team. There will be opportunities to be proactive in support resolution by finding ways to enhance efficiency and quality of service to employees. This person will be responsible for common network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and remote access/Citrix issues, repair printing issues on clients and servers, and resolve common issues with mobile devices. This role demands excellent problem-solving skills, a calm and professional demeanor, and the ability to handle high-pressure situations. This person will also be responsible for frequent monthly travel and on-call work based on the executive's needs and schedules. Skills windows 10, desktop, support, active directory, executive support, white glove support Additional Skills & Qualifications Strong knowledge of Windows and macOS operating systems, as well as mobile OS (iOS/Android). Excellent communication skills, both written and verbal. Ability to prioritize tasks effectively and manage time efficiently. Professional demeanor with strong interpersonal skills. Possess experience with Salesforce. Understanding of enterprise security remediation and patch management. Familiarity with AV systems and remote conferencing tools (Zoom, Teams, WebEx). Familiarity with the ITIL framework and ITIL methodologies. Ability to act as a resource or a lead on technology projects. Ability to serve as a point of contact for third party vendors and technicians. Occasional travel, including international trips Bachelor's degree in Information Technology, Computer Science, or related field. - Preferred Strong analytical and creative problem-solving skills to resolve highly complex technical incidents and improve existing processes. Ability to implement changes through informal influence and technical leadership. Ability to mentor and train colleagues. Experience Level Expert Level Pay and Benefits The pay range for this position is $75000.00 - $125000.00/yr. * Medical * Dental * Vision * Wellness program participation incentive * Financial wellness program * Gym membership discounts * Fitness event fee reimbursement * Corporate gym membership discounts * Colleague Assistance Program * Telemedicine Program (for those enrolled in Medical) * Adoption Benefits * Daycare late pick-up fee reimbursement * Basic Life & Accidental Death & Dismemberment Insurance * Voluntary Life & Accidental Death & Dismemberment Insurance * Short Term Disability * Paid parental leave * Group Long Term Disability * Pet Insurance * 401(k) (50% employer match up to IRS limit, 4 year vesting) Workplace Type This is a fully onsite position in Baltimore,MD. Application Deadline This position is anticipated to close on Feb 22, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.