General Manager, Service Center

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

Ryerson is seeking an General Manager to lead and oversee the management and strategy of our Operations and Sales functions at our Wilmington facility.As General Manager, you are responsible for day-to-day management and operational responsibility for the facility which includes sales, production, warehouse employees, production supervisors, quality, shipping and logistics, maintenance, and administrative office staff.

• Drive strong safety culture in conformance with company and industry standards
• Have responsibilities and lead P&L for a plant size of125 employees. Oversee all commercial and operational activities within the business
• Establish sales and profit goals for the business, including margin targets
• Develop strategic and tactical plans to grow and support the service center product offering
• Establish and meet service, quality, and profitability goals
• Promote and maintain high levels of employee engagement by training, coaching, and developing team members
• Build credibility and trust while providing an excellent customer experience
• Meet or exceed EBITDA goals established for your location
• Understand the financial basics of the business as they relate to the profitability of the company
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

• Bachelor's Degree required
• A minimum of 5 years of leadership experience in a complex fabrication and or manufacturing environment with a demonstrated track record of performance is required
• Experience in the development and execution of strategically defined sales programs that have shown profitable growth in different market application
• Familiarity with OEM-style quality programs and expectations contained within
• Understanding of ISO policies, procedures, and work instructions as outlined by ISO
• Strong data analysis skills and proficiency with Excel is required
• Analytical ability to understand metrics as a way to measure performance
• Demonstrated leadership skills with the ability to train and mentor employees
• Demonstrated a proactive approach to business and strong customer service orientation