SUMMARY: Develop, maintain and expand custom developed ServiceNow scoped applications utilizing the Now Platform with focused on App Dev Engine. This will include front and back end components connected to a blended technology stack and also focus on interconnecting ServiceNow applications/functions into other ServiceNow applications as well as legacy systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- PRIMARY RESPONSIBILITIES: * Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow * Develop custom software / scoped applications and solutions as required through scripting and software development using App Engine + Flow Designer * Prepare technical documentation as specified in customer contracts and as internally required * Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, UI scripts * Troubleshoot basic configuration/script issues * Attend requirements review and validation sessions as required * Participate in scrum ceremonies
- SECONDARY RESPONSIBILITIES: * Build on current platform knowledge by learning new modules and broadening skillset * Maintain current certifications, keep up to date on all Delta releases * Support the development and growth of the scoped applications
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
EDUCATION
BA/BS Degree education preferred
EXPERIENCE
- 2 - 4 years developing scoped applications on the ServiceNow platform
- Strong working knowledge with configuration and customization of solutions in one (1) or more of the following specializations:
- ServiceNow Mainline solutions/Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc)
- Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
- Experience with the NOW Mobile applications and Mobile studio for both Android and iOS devices
- Experience with Virtual Agent implementations and understanding of NLU (Natural Language Understanding) and NLP (Natural Language Processing)
- Experience with 3rd Party Integrations Development (Connectors, REST, SOAP, MID Servers, etc)
- Experience with SSO (Single-Sign-On) and MFA (Multi-Factor-Authentications) solutions like OKTA, Microsoft Azure AD
- Strong working experience with JavaScript and ServiceNow JavaScript API's
- Working proficiency in the following skills are encouraged:
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
- Experience with ServiceNow development methodology and the Now Platform including AppDev Engine, Flow Designer, Integration Hub, Mobile Studio, and Automated Test Framework
- Practical knowledge or experience with Operating Systems (Linux, Windows)
- Experience in multiple application architectures and supporting technologies
- Experience with scripting languages such as PERL, JavaScript, Python, and Shell
- Working knowledge of AWS, Infrastructure as Code, and DevOps preferred
- Knowledge in ITIL foundations with the ability to relate concepts to implementation strategies
CERTIFICATES, LICENSES, REGISTRATIONS
- ServiceNow Certified System Administrator required
- ServiceNow Certified Application Developer required
- ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) preferred
- ITIL v3 or v4 Certification preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
- Working English language proficiency: writing, reporting, verbal/oral communication
- Experience in an Agile teams environment using Scrum and Kanban
- Proven troubleshooting skills
- Remain innovative, creative, and self-directed
- Be a great leader and team player with a record of accomplishment in managing multiple complex tasks.
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BankUnited
Apr 06, 2025