Self-Help - Central Reservations Office Customer Service Specialists/Office Assistants

ECU Department of Student Leadership is currently seeking several Office Assistants/Customer Service Specialists. This is a part-time clerical position to work with and support the functions of the Student Centers within the Central Reservations Office.

The students will be directly supervised by professional staff within the Department of Student Leadership and will be expected to fulfill the following general roles and responsibilities:

* Administrator: Complete all necessary paperwork/forms, maintain logs, perform tasks as required, attend scheduled shifts, and know the staff manual protocols.
* Customer Service: Acknowledge and greet students, staff, faculty, and University guests. Know campus resources and departmental functions to work with faculty, staff, students, and guests of the University. Connect students, staff, faculty, and University guests to resources as appropriate. Assist with navigating throughout the campus. Keep the supervisor informed. Help create a welcoming environment.
* Clerical Aid: Be able to file records, maintain records/logs, answer telephone calls, and relay messages to the appropriate contact. Be able to operate common office equipment such as computers, copiers, scanners, calculators, fax machines, etc.
* Security: Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation and lock down procedures.
* Team Member: Attend all training sessions, support staff team, provide assistance when needed, maintain positive communication with staff and all Student Leadership employees.
* University Representative: Serve as a positive role model. Serve the needs of students, staff, faculty, and University guests. Be mindful of social media tags/posts and represent Student Leadership as well as ECU in a positive manner.

As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains:

* Effective Communication
* Accountability/Integrity
* Professionalism
* Cash Handling
* Problem Solving/Effective Reasoning
* Initiative
* Conflict Resolution
* Teamwork
* Adaptability/Resiliency
* Organization/Planning
* Technical Skills

Applicants should be enrolled as a student and be in good academic standing with East Carolina University, as well as local, state, and federal laws. Additionally, candidates must possess a minimum cumulative GPA of a 2.00.

Please upload your resume as well as your Spring 2025 class schedule from the week-at-a-glance tool available via Banner Self Service in PiratePort. Please use your ECU student email address on your application.

East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.