Research Infrastructure Support Specialist

JOB DESCRIPTION:

The Research Infrastructure Support Specialist position is responsible for maintaining and supporting the information systems infrastructure of our R&D laboratory. This position will be responsible for working closely with the SGRNA IT Manager, ITSNA group and local research teams to ensure that the network, computer, and analytical test equipment function seamlessly.

This job requires the ability to troubleshoot a variety of computer connected systems, and work closely with outside OEMs to troubleshoot both existing and new computer-based equipment. The ideal candidate will have a broad technical background, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

RESPONSIBILITIES:

• Support, manage, develop, implement, and troubleshoot all site data rooms and local laboratory computer resources.
• Provide technical assistance and support for issues related to computer systems, software, hardware, and networks; also work as a liaison between the central IT organizations and the R&D teams.
• Create, maintain, and delete Active Directory user accounts and related security groups. Maintain local industrial VM servers and ensure systems are patched and maintained per Saint-Gobain security requirements.
• Work with equipment vendors and laboratory stakeholders to diagnose and resolve IT system issues promptly to minimize downtime and ensure continuity of services.
• Provide backup and recovery services for laboratory computer-based systems.
• Assist laboratory owners with computer system specification and implementation while ensuring corporate standard and cybersecurity is maintained. Ensure that the projects have required security documentation prior to implementation and that all cybersecurity procedures and guidelines are followed.
• Ensure projects move forward by interfacing with the central IT organization and navigating delay on behalf of R&D team members.
• Maintain logs of support requests and document resolutions for future reference. Document laboratory computer and network systems to ensure support coverage can be maintained.

REQUIREMENTS:

• Bachelor's degree in Computer Science with 5-plus years of related field experience or High School Diploma with proven experience as a Tech Support in a similar role.
• Strong understanding of computer systems, networks, and information technology
• Experience with Microsoft Windows operating systems Windows 7 and above and large corporate Active Directory environments.
• Solid understanding of network infrastructure and network hardware.
• Strong understanding of Office 365 applications with emphasis on Excel skills.
• Ability to diagnose and resolve technical issues particularly with non-standard devices used in the research or manufacturing environments.
• Knowledge of scripting languages such as Python or PowerShell as well as basic Linux administration with RedHat preferred.
• Knowledge of backup software and disaster recovery procedures for desktops and servers.

NICE TO HAVE

• CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.
• Certification or equivalent experience in one or more technologies: switching/routing/firewalls.

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.