Business Process Consultant II - ServiceNow

Business Process Consultant II - ServiceNow at Thirdera, a Cognizant company, is someone who has strong responsibility for delivering Process Improvement engagements by facilitating the "Future State" process design and modeling for clients. Would also be responsible for taking the clients to the next level of process maturity in terms "implementation" of improved processes, automation of processes through BBPM solutions. As a secondary responsibility, the Business Process Consultant II would be required to support the Business Development teams in pre-sales s activities by providing functional and technical support to the BD team in building the right solutions based on the client requirements

• Deliver workshops and demos.
• Process expertise in one or more areas
• Provides process definition guidance and best practices.
• Monitoring of deliverables before implementation.
• Manage client communications to ensure the effectiveness of the process strategy.
• Process development and maintain optimization programs.
• Update and maintain all process documentation.
• Design processes and standardize, improve or re design existing ones.
• Design new processes to improve service delivery and maintain client relationships ensuring cost effectiveness.
• Preparing documentation for deliverables such as business documents and supporting management activities such as budget management.
• Act as a point of contact between the client and the technical team regarding process-related concerns.
• Maintain the whole operational process in compliance with the quality standards and contractual requirements determined by the company.
• Prepare and run Workshop sessions for requirements gathering.
• In conjunction with Sales Personnel, Solution Consultants, conduct transition briefings - communicate commitments and expectations in preparation for engagements.

• Bachelor's degree preferably in Information Technology, Engineering, or the Sciences
• ITIL v3 or 4 (Required) Six Sigma (Desirable) / ITSM
• Requirements Management
• Governance
• Process Management
• Agile (Desirable)
• Prosci (Desirable)
• TOGAF (Desirable)

• CSA, Business Process for Implementation
• 4+ years' experience Process Management, Governance, and Requirements Management
• 2+ years' experience in ServiceNow
• Performance Analytics (preferred but optional)
• Reporting
• ITOM (CMDB/Platform)
• Data Management

The annual salary for this position is between $91,000 - $107,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.