Supervisor Channel Sales

Altice USA
United States, Texas, Tyler
Feb 11, 2025
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary The Altice USA Channel Partner Sales Supervisor is responsible for business development and partner management, specifically in the OBP, Energy Retailer, Comparison Website, and Satellite Reseller space. This role is required to meet and exceed all sales, abandonment and callback rates, and operational goals to grow the subscriber base and support our business needs. This role will assist in the development of sales plans and budgets that aligned with the Channel Partner departmental vision and objectives. Identifying opportunities to improve overall performance and acts quickly to implement effective action plans. Responsibilities Actively and consistently support all efforts to simplify and enhance the customer experience, while properly managing assigned third-party relationships. Experience connecting with, recruiting, or selling into c-suite business leaders. Building and scaling learning modules or a curriculum that enables third-party BPOs and their call center agents to be trained and certified with the latest company/product updates. If having internal direct reports, train and educate Account Executives, Indirect Specialist, and Indirect Agents on new promotions, products, and corporate initiatives. Must demonstrate ability to work in various software programs including but not limited to ISA, Salesforce, IDA, or Amdocs, Verint, Genesys, etc. Interface with Altice USA marketing groups in order to coordinate, communicate and administer marketing programs and promotions in participating third-party vendors. Create, develop, and coordinate promotional and incentive ideas to reach goals. Interface with various sales channels for set up and staffing of special events when possible. Protect assets by maintaining an accurate inventory of Altice USA company equipment at all times. Responsible for setting the proper expectations for job performance including building relationships and delivering positive results. Conducts annual review of all team members. Maintains and grows existing customer base while managing churn as effectively as possible Ability to make hiring decisions as well as recommendations for employee action as appropriate and in alignment with company policy. Responsible for expense reconciliation, compensation, and budget preparation for the Partner Sales Channel. Provide the team with assistance in developing new accounts and event participation as necessary. Act as liaison escalation point for the resolution of all customer service issues. Consistent exercise of independent judgment and discretion in matters of significance importance. Demonstrate company values, foster continuous learning and development, and create a positive work environment where employees can enhance their skills and maximize their potential. Provide guidance, monitor, and manage the enforcement of all Company policies. Perform other duties as may be required by Manager. Qualifications BA/BS Business, Marketing, Finance, Technology, or related field Minimum of 2 years relevant work experience: Cable/Telecommunications Industry - 2 yrs. Sales Representative experience - 2 yrs. Extensive knowledge of telecommunications products and services Knowledge of sales strategies in a call center and field sales environment Knowledge of all functions and related tasks in sales environment Advanced excel and PowerPoint skillset Ability to analyze operational and financial data Ability to use data to identify marketing opportunities and targets Ability to make recommendations on strategic direction based on data Ability to develop compelling strategic narratives and present findings to Sr. Leadership Confident in communicating vision, status, and performance metrics to key stakeholders Experience disseminating results via visualization and reporting technologies Outside the box thinking with a proactive approach to problem solving Interpersonal skills with the ability to work with various functional areas Strategic thinker with understanding of marketing & sales mechanics Understands a revenue driven culture and is focused on maximizing growth Ability to work well in a fast-paced environment and easily adapt to change Results oriented with a positive attitude Highly organized and able to handle multiple projects simultaneously while managing timeliness/priority of deliverables A roll-up-your-sleeves & jump right in attitude Passion to make a significant contribution to the business Great attention to detail Travel as required, up to 20% At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.