Capability Lead (Operational Risk & Resilience)

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented OR&R Capability Lead to join Operational Risk & Resilience (OR&R) team in Newport Beach, CA. Relocation Assistance may be provided.

As an OR&R Capability Lead you'll move Pacific Life, and your career, forward by supporting our 1st line of Defense business owners in managing their risk in support of achieving their objectives. You will fill an existing role in the Enterprise Functions division. Your colleagues will include other Services Leads and fellow Capability Leads carrying responsibilities out in line with OR&R service delivery model. This position will report into the AVP, O&R Service Lead supporting Enterprise Functions.

How you'll help us move forward

• Lead and Influence: Drive key risk initiatives with the 1Line around activities like issue management, operational events, RCSAs for critical business processes and second-line reviews that directly impact our operational resilience.
• Collaborate Across Teams: Partner with stakeholders in business and IT to evolve our Operational Risk & Resilience Framework.
• Be a Trusted Expert: Provide guidance on a wide range of risk domains-operational, IT, cyber, third-party, data governance, and more.
• Stay Ahead of the Curve: Monitor emerging risks and regulatory trends, translating them into actionable strategies.
• Create Transparency to Drive Accountability: Deliver clear, compelling risk insights and metrics to senior leaders and governance committees.
• Champion Risk Culture: Foster a mindset of continuous improvement and proactive risk awareness across the organization.
• Support Strategic Initiatives: Play a key role in transformation efforts, crisis planning, business continuity, and vendor resilience.

What experience you bring

• A bachelor's degree and 7-10 years of experience in risk management, with a strong background in Operational and IT risk.
• Proven success in a 2nd Line of Defense role, with the ability to influence and guide business partners.
• Deep knowledge of risk frameworks, tools, and methodologies like COBIT 2019, ORX and others.
• Proficiency with risk management tools such asRSA Archer or similar risk management tools,MS Visio, andExcel.
• Excellent communication skills with the ability to influence and build consensus across technical and non-technical stakeholders.
• Strong analytical, problem-solving, and strategic thinking skills to turn complex risk data into business-aligned decisions.

What makes you stand out

• Industry certifications like CISSP, CRISC, CISA, or SANS credentials are preferred but not required.
• Background in insurance or financial services, especially in shared services or enterprise functions.
• A track record of driving cross-functional collaboration and embedding risk culture.
• Experience delivering projects in a regulatory risk, auditable, compliance and control environment.

You can be who you are.

People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

#LI-KP1

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.