Service Business Specialist

We're hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle "Technology for Life".

The Service Business Specialist is responsible for sustaining and growing Service's national contract business via direct customer engagement. Principle duties inclue addressing contracts at risk, growing assigned new or niche contracts types and establishing programs and processes for winning back customers temporarily off contract.

At-Risk Contract Renewals: In conjunction with Regional Service Managers, manage and negotiate complex contract renewals with existing customers, aligning our solutions to the Customer objectives while maintaining company policies and business goals. Clearly articulate the value proposition to customers and carefully respond to their objections so retention occurs.

Proactive Customer Engagement regarding New or Niche Product Lines: Develop approach and actively engage new customers for assigned product lines. Product lines may be new or novel, thus market awareness needs expanded, customer engagement achieved, and contracts landed.

Restoration of Temporarily Interrupted Contract Coverage: Develop and execute ongoing customer engagement actions so that any temporary contract interruptions, such as new equipment warranty events, are monitored and customers receive timely contact so that contract coverage is restored without coverage lapse.

Data Analysis: Analyze customer data to identify trends, potential risks, and opportunities for improving retention rates.

Collaboration: Work closely with the sales, marketing, and Service Management to ensure a seamless customer experience and maximize the retention rate and Draeger presence within each customer interaction.

Reporting: Prepare regular reports on retention activities, outcomes, and customer feedback for senior management.

Research: Investigate and proper customer contacts to insure highest levels of Contract retention.

Performs other duties as needed and assigned.

Education:

Bachelor's Degree in related business or science preferred

Related Experience:

• 3+ years of experience in a customer facing related field such as inside sales, contract administration, customer support.
• Demonstrated ability to influence customers at or above clear performance targets.

Special Competencies or Certifications:

Excellent written and verbal skills

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Our field based Sales and Service workforce is located across the nation, caring for relationships with our customers in the delivery of Draeger's exceptional portfolio of products and solutions.

EEO is the Law

Draeger is an Equal Opportunity Employer. To learn more: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into technology for life.