Field Services Engineer

D4C Dental Brands seeks a Field Services Engineer to support our South Carolina region.

JOB SUMMARY:
The Field Services Engineer is a mobile technical expert who provides hands-on support for
complex desktop, network, and application issues in our corporate offices across the country. This
role will collaborate closely with our Tier 2 end-user support team as their field-based escalation
point, ensuring seamless resolution of critical incidents. This support is crucial to the delivery of
the company's mission of helping children achieve a lifetime of great oral health.
EDUCATION/CREDENTIALS:
* Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field.
JOB RELATED EXPERIENCE:
* Minimum of 3+ years of experience in a field service engineering or equivalent technical
support role in an enterprise IT setting.
JOB-RELATED SKILLS/COMPETENCIES:
* Proven troubleshooting skills in Windows desktop/laptop environments, common business
applications (Microsoft Office Suite, etc.), and networking fundamentals.
* Working knowledge of macOS operating systems and mobile device support.
* Excellent communication and customer service skills, with the ability to collaborate
effectively with both remote teams and on-site users.
* Valid driver's license.
* Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or
Apple certifications, preferred.
* Experience in supporting Active Directory environments, a plus.
WORKING CONDITIONS/PHYSICAL DEMANDS:
* Office Environment.
* Travel up to 70%.
MAJOR DUTIES AND RESPONSIBILITIES:
* On-Site Incident Resolution: Travel to corporate locations to address escalated technical
issues that cannot be resolved remotely. Troubleshoot and fix hardware, software, network
connectivity, and user account problems.
* Tier 2 Team Collaboration: Work in close partnership with the Tier 2 end-user support team,
providing technical expertise, on-site assessments, and problem resolution while ensuring
comprehensive communication and case updates.
* Tier 2 Knowledge Transfer: Share field insights with the Tier 2 team to help improve their
remote troubleshooting skills and expand their technical knowledge base.
Field Services Engineer
Job Description:
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, special disability or
medical or veteran status in accordance with federal law. In addition, Dentistry for Children complies with applicable state and local laws
prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

* Equipment Installation and Configuration: Install and configure hardware (desktops, laptops,
printers, etc.) along with necessary software and network configurations.
* Documentation and Reporting: Maintain detailed records of on-site visits, troubleshooting
steps, and issue resolutions within the IT ticketing system to ensure knowledge sharing and
streamlined support tracking.
* Project Participation: Support IT projects by performing on-site tasks for hardware
deployments, software upgrades, network configurations, or infrastructure changes.
OTHER DUTIES:
This job description reflects management's assignment of essential functions. It does not prescribe
or restrict the tasks that may be assigned. Nothing in this job description restricts management's
right to assign or reassign duties and responsibilities to this job at any time