KC Service Interim Operations Manager

P1 Service, LLC, is seeking an KC Service Interim Operations Manager for the Lenexa, KS office.

Join ourP1 ServiceTeam!

P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture.

P1 Service, LLC.. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

We offer a competitive compensation package.

Duties:

While this is an interim position, the duties remain critical for ensuring uninterrupted operations. During this period, additional responsibilities may be assigned to address specific business needs.

• Collaborate with PM and Service Project Sales to ensure alignment with operational objectives.

• Respond promptly to emails and phone calls from internal and external stakeholders.
• Address customer billing issues professionally and draft formal correspondence as required.
• Maintain clear communication with teammates and departments daily to ensure smooth operations.

• Monitor and exceed the Service Department's planned gross profit and adhere to Call Center budgets.
• Continuously evaluate and adjust burden rates and operational plans as needed.
• Ensure the effective implementation and improvement of service life cycles, including scheduling and planning systems.
• Support Sales Team and customers during the startup of new PM Agreements, ensuring special requirements (safety, access, hours, etc.) are met.
• Supervise the setup of new PM and Service Project Agreements, including tasking and scheduling.
• Oversee manpower scheduling and procurement of materials.
• Manage Service Department functions, vehicle management, GPS, shop inventory, uniforms, and answering services.
• Review invoices, accounts receivable, and work orders for accuracy.
• Analyze and act on deep-dive operational reports.

• Maintain effective Service Department operations and processes during the interim period.
• Work closely with the Call Center Supervisor to manage open service orders and call center operations
• Lead the team in resolving conflicts, fostering teamwork, and improving operational and call center processes.
• Collaborate with other departments to ensure timely resource allocation.
• Provide timely and accurate updates to senior leadership.

• Identify and implement opportunities to enhance operational efficiencies.
• Actively engage with Service Leadership to maintain alignment with company objectives.
• Uphold the company's operating principles and leadership standards.
• Support training and development activities to sustain team performance and morale during the interim period.
• Provide effective leadership, feedback, and direction to team members, ensuring professional growth and adherence to company expectations.

Position Qualifications:

• Proven experience in HVAC, Electrical Service, or a similar field, with a strong operational and managerial background.
• Exceptional organizational, communication, and leadership skills.
• Ability to manage teams and operations effectively during transitional periods.
• Proficiency in resource allocation, customer service, and financial oversight.
• Able to satisfactorily pass a criminal background check and drug screen.
• Able to meet P1 Servicequalifications to operate a vehicle on company business. Must be able to satisfactorily pass a motor vehicle record check. Must be at least 18 years of age. Must possess a valid driver's license. Must have access to drive a well maintained vehicle. Must have up to date registration with the local Department of Motor Vehicles. Both the candidate and the vehicle must be currently covered on a personal insurance policy.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: email HRSupport@p1-service.com or call: 913-275-5694.