Business Analyst/Project Manager

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

We Are:

Digital Commerce Operations is the global managed services arm of Accenture Songs Commerce Practice. We transform and manage the E2E digital sales cycle by optimizing, evolving and scaling the buying and selling process for clients and their consumers (DTC/B2B/B2C/B2B2C) through human-driven and digitally enabled activities enabling profitable and scalable growth. Advance your career in a fast-accelerating consumer brand agency that is defining the future of connected Commerce. We grow and optimize world-class brands across all channels of commerce, wherever those brands are in their journey. We deliver results by leveraging research, data, analytics, strategy, creative, industry-leading expertise, and flawless execution.

You Are:
As the Business Analyst/Project Manager you will leverage existing processes and provide leadership and support for client projects impacting Digital Servicing Communications including email, SMS texts and push notifications. The Business Analyst will ensure adherence to project milestones, business deliverables and governance requirements, with a focus on controls, along with strict adherence to Servicing Communications standards and guidelines.

The ideal candidate will be familiar with or able to quickly learn Servicing Communications at a detailed level, across LOBs and business units. All analysts in this role are expected to be able to take on any project requested, whether agile or waterfall, large plan of record or relatively small maintenance scale.

Here's what you'll do:

• Model Forward Compatibility
• Drive creation and deployment of Communications and customer experiences with agility and quality
• Engage with cross functional teams
• Partner with Strategy Communications team to improve servicing communications which drive customer engagement
• Influence and apply Digital First strategy
• Secure approvals from Legal and Compliance stakeholders and document accordingly
• Secure Spanish translation where needed and document accordingly
• Influence adherence to project calendar and critical toll gates to ensure timely delivery with quality and control
• Manage change and ensure control policies are followed and documentary evidence is retained per policy

Here's what you need:

• A minimum of 2 years experience eliciting and gathering requirements
• A minimum of 2 years experience working in Agile project delivery

Bonus points, if:

• Excellent communication, both verbally and in writing;
• Not only adapt to change but expect and react positively when it comes; and,
• Be able to engage in operating models that are not yet fully agile but accommodate varieties of hybrid agile.

Travel:

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $54,900 to $131,300

Colorado $54,900 to $113,400

District of Columbia $58,400 to $120,800

Illinois $50,800 to $113,400

Minnesota $54,900 to $113,400

Maryland $50,800 to $105,000

New York $50,800 to $131,300

Washington $58,400 to $120,800

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