IT & Software - Information System Analyst 1

Genesis10
life insurance, 401(k)
United States, California, Milpitas
Feb 06, 2025
Genesis10 is currently seeking an Information System Analyst 1 with our client in their Milpitas, CA location. This is a 12 month + contract position. Summary: Seeking an Information System Analyst 1 Responsibilities: Daily CR Check Working on SNOW ticketing queue; creating help desk tickets Diagnosing and resolving technical issues with hardware or software systems Supporting Conference Rooms (Zoom) and events Documentation; write and update documentation of all IT/Systems Processes Additional Responsibilities Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses Maintaining an inventory of PC hardware equipment and software programs Providing relocation of PC systems as needed Assisting with special projects on various issues as needed May conduct training programs designed to educate an organization's computer users about basic and specialized applications Requirements: Experience in supporting end-users (in person / remote) in a corporate environment Experience with Zoom CR Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team Able to work independently as well as with a team Knowledge of ITIL and ITSM best practices Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. Nice to have: 4 year college degree in relevant field Mac knowledge Be able to troubleshoot video conference rooms IT COMPTIA certifications; 2+years General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless Pay rate range: $34.12 - $37.53 hourly If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.