Assistant Pro Shop Manager

New England Sports Center
This full-time position offers a competitive salary and benefits package. If you have a passion for the sports industry, a strong work ethic, and are dedicated to providing excellent customer service, we invite you to apply for this exciting opportunity.
United States, Massachusetts, Marlborough
121 Donald Lynch Boulevard (Show on map)
Feb 05, 2025
The New England Sports Center (NESC) is a premier 10-rink ice hockey facility hosting a wide range of youth and junior teams to men's and women's leagues, as well as year-round tournaments and events. The Skaters Edge Pro Shop, located within NESC, is a dynamic, fast-paced retail environment offering skate sharpening, minor repairs, and an extensive selection of hockey apparel, sticks, and accessories. We are seeking an Assistant Pro Shop Manager to support the daily operations of the Skaters Edge Pro Shop under the guidance of the Pro Shop Manager. The Assistant Pro Shop Manager will oversee tasks including stocking, merchandising, purchasing, and receiving. Additionally, this role involves building strong customer and supplier relationships and demonstrating product expertise. Key responsibilities include operating point-of-sale software and performing opening and closing procedures. Key Responsibilities: Assist the Pro Shop Manager and General Manager in overseeing all store operations. Manage inventory by monitoring stock levels, identifying fast-moving products, and ordering supplies as needed. Develop and maintain relationships with suppliers, sales representatives, and customers. Provide assistance to customers with skate sharpening and product inquiries. Receive, tag, and stock merchandise on racks, shelves, and displays. Ensure store cleanliness, organized displays, and well-maintained equipment. Perform opening and closing procedures, including setting up and securing the store. Operate the point-of-sale system, handling cash and credit card transactions accurately. Deliver exceptional customer service by addressing inquiries and assisting with purchases. Address customer complaints and issues promptly and professionally. Stay updated on industry trends and new products. Physical Requirements: Ability to frequently lift and carry items weighing up to 25 pounds or more. Regular standing, walking, bending, typing, and the use of hearing and vision. Working Conditions: Exposure to noise, cold environments, moving mechanical parts, and frequent customer interaction. Qualifications: Knowledge of hockey is essential. Prior retail experience is preferred. Strong customer service orientation. Skate sharpening experience is a plus. Keen attention to detail. Basic computer and graphic design skills. Ability to work evenings, weekends, and some holidays. Team-oriented with a collaborative mindset. Valid driver's license and access to a vehicle for transporting goods to our graphics company.