Technical Support Specialist I

Rytec Corporation
parental leave, tuition reimbursement, 401(k), profit sharing
United States, Wisconsin, Jackson
Feb 04, 2025
Job Details Division: Rytec Corporation Location: Jackson, WI, United States Other Available Locations: N/A Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Basic Job Functions: SUMMARY: The Technical Support Specialist I is responsible for providing technical problem resolution to the dealers and end-users. The Technical Support Specialist will strive to provide the highest level of customer service, by clearly communicating technical solutions in a user-friendly, professional manner. Provide technical support resolution via phone and email with end-users, contractors and dealer network Resolve electrical and mechanical problems that could be encountered before, during, and after product installation Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner Accurately process and properly record call and email transactions utilizing computer software programs Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience Assist Engineering on R&D projects both in house and in the field Offer technical guidance to the Parts department involving custom orders Travel occasionally to customer sites to resolve problems that need onsite assistance Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times. Minimum Qualifications: Preferred Qualifications: Associate's degree or equivalent from two-year College or Technical school desired; or two to four years related customer service/troubleshooting experience and/or training; or equivalent combination of education and experience. Must have supervisor and/or manager recommendation and must be able to perform all essential functions of the job with or without a reasonable accommodation. *Nucor is an Equal Opportunity/Affirmative Action Employer - M/F/Disabled/Vets - and a drug - free workplace*