WELCOME CENTER MANAGER- 02042025-65199

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF TOURIST DEVELOPMENT, WELCOME CENTERS DIVISION, DYER COUNTY

This is an on-site position

Qualifications

Overview

Responsibilities

Scheduling Work and Activities:

1. Assigns work schedules for all Welcome Center employees.
2. Makes work assignments to staff in order to achieve Welcome Center objectives.
3. Establishes operational hours for facilities.

Documenting/Recording Information:

1. Prepares a variety of standard records and reports such as time sheets, schedules, monthly reports.
2. Orders and maintains brochures.
3. Orders and maintains operating supplies for the Welcome Centers.
4. Documents and maintains expenses relevant to the use of a state credit card.

Guiding, Directing, and Motivating Subordinates:

1. Maintains cleanliness and sanitation of the facilities and grounds.
2. Inspects the custodial and maintenance work and authorizing work repairs as required.
3. Inspects and oversees the landscaping and grounds keeping of the property.

Performing for or Working Directly with the Public:

1. Ensures proper and courteous hospitality to guests.

Making Decisions and Solving Problems:

1. Resolves problems according to agency policies and procedures.

Performing Administrative Activities:

1. Maintains leave and attendance records for staff.
2. Prepares and submit state brochure inventory.
3. Prepares and submit monthly reservation reports.
4. Conducts performance evaluation reviews.

Resolving Conflicts and Negotiating with Others:

1. Maintains a respectful and productive work environment with the assigned work unit to minimize disputes and facilitate performance.
2. Resolves simple conflicts without supervisory input to ensure timely and efficient performance and maintain positive working relationships.
3. Addresses potential problematic issues.

Communicating with Supervisors, Peers, or Subordinates:

1. Communicates relevant information to supervisors on a regular basis.
2. Communicates potential problematic issues to supervisors.
3. Communicates regularly with subordinates and peers in regards to operational goals, initiatives and priorities.

Communicating with Persons Outside Organization:

1. Serves as a liaison between the general public, persons in other state departments, divisions and attractions.
2. Advances Communications to front line staff regarding current events.
3. Corresponds, responds with organizations, general public, government officials, entities outside the organization.

Training and Teaching Others:

1. Trains subordinate Welcome Center Employees in all relevant job functions.

Repairing and Maintaining Mechanical Equipment:

1. Inspects all mechanical and related equipment for proper operation, storage and upkeep according to TOSHA standards.
2. Maintains equipment to ensure proper functionality.

Operating Vehicles, Mechanized Devices, or Equipment:

1. Operates a variety of moving vehicles such as lawn mower, motorized vehicles, tractors, lifts, etc.
2. Operates a variety of small engine devices such as leaf blowers, weed trimmer, and pressure washer, etc.

Competencies (KSA's)

Competencies:

1. Decision Quality
2. Problem Solving
3. Directing Others
4. Time Management
5. Process Management
6. Managerial Courage
7. Approachability
8. Customer Focus
9. Managing Diversity
10. Patience

Knowledge:

1. Administration and Management
2. Customer and Personal Service
3. Mechanical
4. Personnel and Human Resources
5. Public Safety and Security

Skills:

1. Active Learning
2. Active Listening
3. Critical Thinking
4. Learning Strategies
5. Monitoring
6. Reading Comprehension
7. Speaking
8. Writing
9. Instructing
10. Service Orientation
11. Equipment Maintenance
12. Operation and Control
13. Management and Material Resources
14. Management of Personnel Resources

Abilities:

1. Deductive Reasoning
2. Oral Expression
3. Problem Sensitivity
4. Time Sharing
5. Static Strength
6. Speech Clarity

Tools & Equipment

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.