Technical Support Analyst

Genesis10
life insurance, 401(k)
United States, Wisconsin, Milwaukee
Feb 03, 2025
Genesis10 is seeking a Technical support Analyst. This role is with an insurance company based in Milwaukee, WI. This role runs through December 2025. Responsibilities: Uses knowledge of PC, mobile devices, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support to successfully support our customers Provides omnichannel technical support (Home Office and Field) in a fast paced, high-pressure environment while multi-tasking Performs initial client experience consultation to include Applying functional/technical knowledge for problem/issues analysis, use of software tools to assist in developing solutions, and test fixes to resolve first action whenever possible Identifies process/ service improvement ideas with a continuous learning and improvement mentality Partners with experienced team members to help drive innovation and idea implementation where possible Participates in temporary project/support assignments as needed Leverages experience, existing communication channels, and knowledge management to execute processes and resolve issues while exciting and level-set clients about the technology environment Requirements: Associate's or Bachelor's degree in computer science, MIS, or related field OR a significant amount of directly related work experience 2+ years of technical Help Desk experience Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally and in writing at all levels Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a constantly evolving technology environment Resolve issues and offer ideas related to improving the client experience Strong oral and written communication skills, including the ability to quickly establish rapport and build distinctive client experience Strong analytic skills and ability to tackle problems Initiative and motivation to include willingness to share feedback to drive process improvement Keen attention to detail including proficiency in concise and understandable ticket documentation Ability to adapt to the changing needs of the business Compensation: Up to $19 per hour W2H Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.