Field Support Technician

Spectraforce Technologies
United States, New York, New York
Feb 01, 2025
Job Title: Field Support Technician Duration: 6 months Location: NY1510-New York-225 Liberty Street, 10281 Pre-Screening Questions: What is the largest group of users you have supported in the last 6+ months? and How did you provide support? (On site, remote, field, etc) Are you willing to work in the office 100% Briefly describe your experience in helping wide range of end users and why you are ideal for this role Top Must have Skills: Experience with Remote software tools, Lifecycle management Level 1 & Level 2 software support enterprise level Backend office MS Office Support MS Intune Active Directory Remote management Incident Request Management Resource's typical working day: Desktop support helping a wide range of end users Responding to tickets Maintaining office technology Front facing customer service Level 1 & Level 2 software support enterprise level Backend office MS Office Support MS Intune Active Directory Remote management Incident Request Management Years of Experience needed: 5 years+ of enterprise experience (2nd level support), focus on customer service Level of Education: H.S. Diploma Systems/Software proficiencies: MS Intune, Ticketing Systems, MS Office Suite Interview Process: Technical Interview - Phone Cultural Interview - Virtual (Teams) Business Line Interview - On-Site