Workstation Support
 Ampcus, Inc | |
 United States, Virginia, Richmond | |
| 1806 Summit Avenue (Show on map) | |
 Jan 31, 2025 | |
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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate tjoin our talented Team.
Job Title: Workstation Support Location(s): Richmond, VA Updated Job Description 1. Candidates should have a good understanding and knowledge of installing software and setting up hardware. 2. Proficiency in Windows 10/Office365 products/Outlook/Teams/One Drive. 3. Proficiency in diagnosing and troubleshooting computer issues. Should have proficiency with imaging via SCCM and be able thandle large volumes of imaging requests. 4. Must be able ttroubleshoot and resolve any imaging issues for standard PC's/laptops, toughbooks, tablets, etc. 5. Experience supporting cell phones and Ipads desired. 6. Experience supporting Client and OCE printers/plotters desired. 7. Ability tinterface with wide variety of clients and must have excellent customer service skills. 8. Previous Helpline or customer service experience desired. 9. Excellent problem-solving and critical thinking skills required. 10. Must have strong listening skills and be able trespond tmultiple customer requests or demands. 11.Manages workload by wisely prioritizing his or her tasks often and adjusting tthe situation at hand. Willingly cooperates and works collaboratively with a team. 12. There is a Oncall Rotation requirement for this position. 13. Configure and test client workstations tutilize VPN access using secure token identification. 14. Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting/drawing, and network connectivity. 15. Install image systems with appropriate OS for client needs. 16. Install and configure core applications once base OS image has been deploy. Establish Internet accessibility, TCP/IP addresses, and internal and external e-mail accounts. 17. Support various connectivity requirements including, but not limit to, Ethernet and TCP/IP. What Soft Skill Requirements:
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard trace, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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