New 
Desktop Support Technician - Tier 2 (HIRING ASAP)
 TEKsystems | |
$25.00 - $30.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Tennessee, Cleveland | |
 Jan 31, 2025 | |
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*Description*
TEKsystems' client is looking for a Desktop Analyst for a 6 month+ renewable contract. The candidates will be providing onsite support daily to users, as well as remote desktop support to users working remotely. The client also has a tech genius bar model, so would like candidates who have prior experience with a walk-up bar support model, if possible. The customer is 100% Windows based. The candidate will be supporting all hardware issues including desktops, laptops, printers, monitors and peripherals, software issues including OS, email, MS Office Suite (O365), AV and collaboration tools, and basic Active Directory (password resets, access to applications, etc). They'll be supporting application and network connectivity issues, VPN, and have basic knowledge of the network closet for any type of backup support. They should also know how to apply desktop patches. They are using ServiceNow for ticket management and asset tracking. *Top Skills Details* * Strong Desktop Support (software Support - windows, M365 based) * Dell PC Break/fix * Video Conferencing (MS Teams, Zoom) * Tools/technology: Windows 10/11, Active Directory, ServiceNow, Executive White-glove support, Azure, MS Intune, Autopilot, etc. *Job Description * * IT infrastructure incident resolution to meet/exceed service levels. * Maintaining Desktop and Laptop inventory. * Configuration and delivery of new user computer. * Purchasing and maintaining segment specific software inventory. * Special assignments and off-site meeting support * Replacement of out of warranty hardware * Completing assigned level 1 * Acts as local or regional project resource when needed * Process and documentation creation * Desktop and Laptop Hardware break/fix * Microsoft Active Directory Administration * Windows 10-11 Operating System Support * Exchange mail server * MS Office 365 * Citrix server connectivity and user management * Laser printer, Copier, Bar Code printer, and Line printer configuration and setup * Wireless WPA2 troubleshooting * Motorola/Symbol wireless scan guns * Conference room technologies including projectors, Polycom audio and Skype for business video conferencing * Server hardware and MS Windows server * Software application support * Executive Support *Pay and Benefits* The pay range for this position is $25.00 - $30.00/hr. * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Cleveland,TN. *Application Deadline* This position is anticipated to close on Feb 6, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |