Site Business Operations Supervisor I, General Surgery

Park Nicollet is looking to hire a Site Business Operations Supervisor I to join our General Surgery team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Provides supervision and direction to single site business operations such as medical reception, HIM, call centers or related business functions. Support staff will consist of less than 10 FTEs. Assures goals and objectives are attained through the planning, implementation, and directing of processes and support personnel. Directs the coordination and maintenance of the on-line care provider scheduling system and the development of scheduling templates to ensure accuracy of scheduling data. Promotes and maintains good patient relations and patient confidentiality. Considered an "expert" within a specialty area. Exercises imagination and creative abilities to respond to situations. Identifies unique or complex problem areas and develops recommendations. Contributes to the development of policies and procedures. Assists in the planning, development, and implementation of new or modified processes. Requires independent action and a high degree of initiative.

Work Schedule:

Fulltime 1.0 FTE. Monday - Friday, 8:30am-5:00pm

Required Qualifications:

Education, Experience or Equivalent Combination:

Associate of Arts or Science degree or equivalent experience/training.

One-year related supervisory experience

Knowledge, Skills, and Abilities:

Proven leadership skills in organizing, planning, and directing an operation and its staff.

Proven proficiency in the operation of the following: Electronic health records, multi-line telephone, personal computer utilizing applicable software, photocopier, fax machine, and laser and dot matrix printer.

Preferred Qualifications:

Education, Experience or Equivalent Combination:

Three years related non-supervisory experience preferred, preferably in a healthcare environment.

Knowledge, Skills, and Abilities:

Ability to effectively build relationships and communicate, both verbally and in writing, with patients and families, other leaders, hospital staff, and department staff.

Outstanding judgment and analytical skills, and ability to make immediate decisions when necessary.

Familiarity with medical terminology is preferred.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!