Partner, Strategic Consulting

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.

Job Description

Reporting to the President of Strategic Consulting, the Partner, Strategic Consulting will lead the growth and expansion of the Consulting Services business. An ideal candidate will lead the development and evolution of the practice strategy and market positioning, including target segments, accounts, services and delivery capabilities. The Senior Partner will be responsible for ensuring client satisfaction meets or exceeds performance measures for client service. This includes managing existing client relationships and ensuring that Press Ganey is positioned to deliver on all its needs. The Partner will manage the full portfolios of clients to ensure profitability measures are met. The Partner will help build best-in-class teams and is responsible for leading the efforts to bring talented people into the organization. The Partner will also play a significant role in ensuring adequate resources are provided for the development of the company's people. This includes appropriate training, job experience, and additional resources to support the success of the associates as well as developing the careers of the Consultants.

• Collaborate in defining the Advisory business strategy and market positioning including, target market segments, accounts, services, delivery capabilities, and team.

• Partner to develop the short-term and long-term business and investment plan in coordination with the account teams and take accountability for delivery against the plan.

• Advise on how best to identify, shape, win and deliver opportunities in top-of-market clients at the "C" level. Develop client capabilities to drive growth and revenues.

• Grow the practice by recruiting, developing and mentoring strong, high performing talent across geographies and disciplines.

• Define Press Ganey's strategic consulting strategy offering including competitive positioning and key go-to-market priorities across healthcare sectors.

• Generate stronger connections between other areas of Press Ganey to leverage improved cross-sell and up-sell opportunities.

• Create and deliver complex consulting strategies and transformations for clients.

• Lead innovation and thought leadership, seeking to position Press Ganey as leading edge and differentiated versus the competition.

• Play a key role as a member of the broader organization, contributing on strategy and exploiting synergies in client offerings and relationships.

Qualifications

Top senior level consulting experience

• A partner (or equivalent) with a minimum of 10 years of consulting and/or corporate digital/technology leadership experience.

Healthcare expertise

• Deep experience, knowledge, and relationships with healthcare payers and/or providers.

Business development acumen

• A track record of winning and delivering consulting services and developing client relationships with the C-Suite and senior stakeholders.

Strong critical thinking and analytical skills as well as a track record of delivering results

• Proven success defining and executing an accelerated growth strategy for the company focused on a solution-sales model

Team and business building history

• Demonstrated success in building teams and businesses at a leading comparable consulting firm.

CRITICAL LEADERSHIP CAPABILITIES:

Commercial Orientation:

• Enables higher profitability or revenue or market share by incrementally improving the business: making calculated changes in processes, selecting additions to the portfolio of businesses, or growing the business organically.

• Looks beyond basic metrics to think strategically when making commercial decisions. Evaluates the wider commercial impact of decisions beyond the short-term.

Driving Results:

• Enables higher performance by incrementally improving approaches based on calculated risks and benefits.

• Benchmarks own performance against industry best practices.

• Proactively seeks to improve processes and implement best in class solutions, raising quality and productivity in a calculated way.

• Identifies new processes and/or systems to improve productivity and/or make the business more efficient.

Leading People:

• Delegates roles and accountability thoughtfully to the team to deliver on strategic objectives

• Passes leadership responsibilities down through the organization, ensuring alignment with the overall strategy and/or direction

• Sets up forums or practices to reinforce independent and open communication among team members

• Gives the team broader visibility inside the organization, including publicly recognizing its accomplishments

• Offers team members to other parts of the organization where they can be most useful

Collaborating and Influencing:

• Facilitates discussions that encourages collaboration

• Promotes collaboration and partnership among multiple parties inside the organization

• Orchestrates events for key players and stakeholders to engage in dialogue and shape consensus

• Builds and leverages a network of relationships that are important to the organization and its stakeholders

Additional Information

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position is $204,000.00-$330,000.00 (Annually). Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

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