Technology Support Analyst

Graduation from a two year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position's role; or graduation from a four year college or university and one year experience in the information technology field related to the position's role; or graduation from a four year college or university with a major in computer science or information technology or related degree. Related information technology experience may be substituted year for year for the required education.

Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Degrees must be received from appropriately accredited institutions.

The Career Development Center is seeking applicants for the Technology Support Analyst position. The Career Development Center provides a full range of career exploration and coaching services to students and alumni including professional development, internship advising, and student employment. We also engage with external constituents including employers. Utilizing technology in the delivery of our services is a critical component to our work.

The primary role of this position is to identify, develop, implement, and maintain technology solutions that assist the Career Development Center to effectively provide services and achieve the university's and department's strategic goals for career services. The primary responsibility is to ensure that technical tools and solutions employed by the Career Development Center and campus partners are meeting end-user requirements and needs with specific attention to the oversight and management of the career management software utilized (including, but not limited to; Handshake, Big Interview, UConnect, and Tableau) and the CDC website.

Major responsibilities include:

The Analyst will assist in implementing technological solutions for assessment, evaluation, and statistical tracking; work closely with software vendors to configure software sites to align with the Center's needs; and serve as technical liaison between the staff and application developers.

The Analyst will also be the primary support to the Employer Relations team on creating, scheduling, and sending communications for our career management platforms, and designing content for social media platforms and other CDC communication outlets.

The successful candidate will seek out and research technological innovations and trends that could enhance the efficacy of Career Development Center services. The successful candidate will also have strong interpersonal skills and communication skills. A firm understanding of the principles and practices of web interface and user experience design is required.

Mon.- Fri., 8:00-5:00 pm

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Project Management: Manages technical projects involving own work and under minimal supervision. Demonstrates initiative in solving problems associated with projects and daily work.

Technical Support: Independently resolves routine and nonroutine problems. Troubleshoots problems and performs diagnostics on software and/or hardware. Interacts with hardware and software vendors as appropriate to solve problems.

Consultancy Skills: Consults with clients and higher-level technicians and analysts to resolve technical problems and ensure client satisfaction. Proactively verifies problem resolution.

Technical Solution Development: Documents solutions that solve client problems and clearly presents these solutions. Integrates knowledge and skills from a range of technologies to address work assignments. Implements appropriate technologies.

Technical Knowledge: Demonstrates substantial working knowledge as demonstrated by an understanding and use of the principles, theories and practices pertinent to area of responsibility. May mentor or train peers and others.