Site IT Analyst

As the Site IT Support (SIS) Analyst II you are business, function, or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate confidence and listening to confirm understanding of the customer needs to support the deliverable. You will act within well defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes. You will sit at our Delaware, Ohio Plant and report to the IT Infrastructure Manager USCA - Midwest, West.

Key Responsibilities

• Onsite Technology Support provides in-person assistance to employee end-users including:
• Respond to telephone calls, emails, and personnel requests for technical support.
• Provide support to end-users on a variety of issues. Identify, research, and resolve technical problems.
• Maintain and troubleshoot a range of user problems including PC hardware/software/LAN and voice network
• Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
• Acquire, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
• Train users on use of new technology and software
• Perform pro-active monitoring of PPG's computer systems through appropriate tools.
• Document, tracks, and monitors problems to ensure resolutions.
• Participate in several IT projects working with internal and external teams.
• Support a small Site(s) within country - oversight of up to 200 IT end users, no direct reports

Qualifications

• A 4-year degree in Computer Science, Engineering, or related discipline.
• Strong interaction skills specifically listening, providing guidance,
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most practical and economical solutions.
• Follow company standards and apply policies.
• Ability to document operations procedures
• Availability to work rotating shifts and holidays
• A Fluency in English
• Driving license (B)

#LI-Onsite

Medical, Dental, 401K, paid vacation and holidays.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Les grilles salariales et les avantages sociaux de PPG sont lies au lieu de travail ce qui nous permet de remunerer nos salaries de maniere competitive sur differents marches geographiques. PPG prend en compte plusieurs facteurs dans ses decisions en matiere de remuneration, notamment, mais sans s'y limiter, les competences, l'experience et la formation, les qualifications et les diplomes, les certifications, ainsi que d'autres besoins organisationnels. D'autres elements peuvent etre pris en compte.

Nos programmes d'avantages sociaux sont concus pour favoriser la sante et le bien-etre de nos salaries. Toutes les couvertures d'assurance et prestations seront conformes aux reglementation et code du travail en vigueur.