On-Call Case Manager- Stability

Who We Are

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You'll Do

We're excited to be adding an On-Call Case Manager, Stability to our growing team! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The On-Call Case Manager, Stability will report directly to the Clinical Support Manager and be part of the Housing Solutions team. This individual is responsible for providing short term, focused support to families during their initial intake, housing search and/or as a provider of specific case management services to families during their participation in the rental subsidy program. This role provides administrative support to full-time staff members who are out on vacation or leave, or when there are high vacancy rates in key positions. This position is intended to be short term and to ensure that all families have access to a supportive, empathetic and resourceful staff member so their needs are addressed in a timely fashion.

What Your Day Looks Like

• Conduct assessments, check-ins, meetings, and phone calls to provide focused, short-term support to families, ensuring continuity of care
• Collect necessary documentation from participants, such as income verification, proof of rental payments, and progress toward goals
• Offer supportive interventions, including goal setting, housing advocacy, and referrals for budgeting, employment, legal services, mental health, domestic violence, and substance abuse support
• Help participants set and achieve housing goals, adjust goals as needed, and evaluate progress
• Follow up with participants after program completion to assess outcomes
• Always maintain professional boundaries with participants
• Collaborate with internal and external service providers and community partners to help participants reach their goals
• Keep accurate records and assist with audits, documentation, and record-keeping as needed
• Ensure proper case management documentation and timely database entries for participant records
• Work occasional evenings and weekends for program activities, as needed.
• Perform other duties as requested

What Makes You Successful in This Role

• Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
• Familiarity with case management databases or customer service platforms
• Highly organized, self-motivated, and capable of working independently to meet goals
• Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
• Skilled in documentation, reporting, and maintaining confidentiality

What You Bring

• 1+ years of experience in social work, psychology, human services setting or related field
• A background in working with nonprofit organizations, social services organizations, or community-based programs
• Familiarity with Bay Area resources for low-income families
• Bilingual abilities, especially in Spanish
• Highly proficient in Microsoft Office Suite, Salesforce, and other software
• Ability to travel locally and long distance to meet with vendors and participants

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Our Values

• Resourceful
• Helpful/ "Yes, And"
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Compensation: $26.00 per hour

Position Type: Non-Exempt

Union Representation: No

Schedule: On-Call, hours vary

Location: 2567 Mission Street, San Francisco, CA 94110