IT Desktop Support Specialist

29-Jan-2025

US Tampa, FL

9990BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

The Deltek Information Technology team provides technical support, services and applications to Deltek's global workforce. We are dedicated to finding innovative ways to help our employees maximize their productivity and exceed their business goals. If you're a world-class problem solver looking to be part a diverse, dynamic and collaborative team - join us as we power success for all of Deltek.

Position Responsibilities

IT Responsibilities
* Manage technical desktop support incidents via user inquires, requests, and escalations via email or phone and provide functional support and assistance to a local and global user base, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.
* Log all incoming requests in the incident tracking system and follow up on open tickets to ensure proper response and satisfactory resolution, keep detail-oriented documentation regarding problems and solutions, and keep the customer updated of the status and resolution times.
* Support maintenance of audio-visual equipment, including hook-up, configuration, parts replacement, and AV technology refresh recommendations.
* Collaborative IT support with cross functional teams to ensure IT infrastructure stability and integrity for local office.
* Assist with administration of mobile devices
* Oversee and maintain adequate inventories of IT assets to ensure compliance with asset management policies and procedures
* Provide support for the IT asset disposal processes as required.
* Provide end user training in small group sessions and perform new employee orientation.
* Participate in supporting IT requirements for large events such as conference/departmental meetings.

Facilities Responsibilities
* Security access badge administrator
* Ensure USPS/Fed Ex packages are received and ready for shipment.
* Maintain employee cubicle assignments and identify space for visiting employees.
* Primary contact for Deltek space related issues, from employee questions to building management.
* Communicate with landlord for maintenance related issues.
* Coordinate with maintenance teams and vendors to ensure timely and effective resolution of facility issues. Track maintenance schedules and ensure compliance with safety regulations.
* Support and manage facility-related projects, such as renovations, upgrades, and relocations. Ensure projects are completed on time and within budget.
* Escort maintenance vendors while conducting maintenance on space related issues.
* Point of Contact for all IT supplies, office supplies, and kitchen/pantry supplies
* Assist in providing on and off boarding activities for local employees
* Serve as a local liaison with corporate HQ for company-wide programs and initiatives.

Qualifications

Essential Knowledge and Skills
* 3-5 years IT support experience.
* 1-2 years facilities management experience or a related field.
* Experience in data analysis, project management, and space planning is highly desirable
* Understanding of budget management and procurement processes.
* Excellent verbal and written communication skills and interpersonal skills
* Strong Analytical, troubleshooting, and problem-solving skills
* Demonstrated knowledge of PC/MAC hardware, software, components and basic troubleshooting, Windows networking, and mobile devices.
* Proficiency in Microsoft products and operating systems, certifications preferred
* Audio/Visual troubleshooting experience preferred
* Familiarity with resolving remote connectivity issues
* Ability to deal with multiple priorities in a fast-paced environment a must
* Ability to interact with users, team members and management in a global and multi-cultural setting

Travel Requirements

10%

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.