Service Center Coordinator

JOB TITLE: Service Center Coordinator

STATUS: Non-Exempt

SUPERVISIOR: Director or Assistant Director

PAY: $24-25/hour DOE

QUALIFICATIONS:

• High School diploma.
• Five years social service experience preferred; three years acceptable.
• Good verbal and written communication skills.

FUNCTION: Provides overall supervision and oversite of the Grays Harbor Service Center. This center functions in collaboration with a local committee. Services range from food bank, financial assistance, sending children to summer camp, supporting those in need with basic needs, back to school assistance and Christmas assistance.

WORKING CONDITIONS: Possess a valid driver's license and the ability to pass MVR and background checks. Will need to travel within the local area as needed but most work is in an office environment with frequent interruptions, multiple deadlines and competing priorities. Will need to have work schedule flexibility and the ability to occasionally work overtime with prior approval during peak periods. The following equipment may be used: telephone, computer equipment, fax/copy machine, and audiovisual equipment.

SPECIFIC DUTIES & RESPONSIBILITIES:

1. Model an open, client-centered, compassionate, non-judgmental approach
2. Set boundaries and adhere to eligibility and other program guidelines
3. Meet and follow all Salvation Army policies & program requirements
4. Balance and manage multiple tasks and priorities
5. Respond to crisis situations in a calm, positive manner
6. Complete tasks, projects and daily requests in a timely manner
7. Provide effective oral, written, and electronic communication
8. Provide oversite of daily activities and to day to day operations of the center
9. Attend agency and staff meetings as determined by supervisor
10. Banking / Billing- Make deposits daily as needed as well as process and code vouchers for payment
11. Budget, track, and provide financial stewardship for all Salvation Army funds and donations
12. Record, report and manage all in kind donations
13. Meet goals and outcomes set by the program and supervisor
14. Social Services
    
    
    
    • Interview and asses' clients' needs while keeping good records of services provided
    • Provide referrals to both internal and external resources as necessary
    • Answer and respond to client assistance phone calls, e-mails, and faxes within 24-48 hours and respond to drop-in visits as needed
    • Maintain client records, accurate data entry, and produce reports as required by supervisor, agency policy and funding sources
    
    
    
    
15. Volunteer Management
    
    
    
    • Increase and leverage volunteerism in Grays Harbor County
    • Provide effective leadership and training to volunteers
    
    
    
    
16. Community Collaboration & Outreach
    
    
    
    • Promote agency programs through community meetings, events, and presentations to community organizations, or through other public relations activities
    • Participate in a monthly Committee meeting
    
    
    
    
17. Programs
    
    
    
    • Coordinate, recruit, and grow the center programs which include but not limited to food bank, Christmas Distribution, Kettles, Summer Camp and Back to School programs
    
    
    
    
18. Emergency Preparedness- facilitate and coordinate planning center preparedness and training
19. Perform other duties associated with the general responsibilities of the center and/or as assigned by supervisor

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to climb stairs
• Ability to operate a telephone, desktop, or laptop computer
• Ability to lift up to 25 lbs.
• Ability to access and produce information from a computer
• Ability to understand written information
• Ability to work independently and as part of a team

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

MISCELLANIOUS:

In any position with The Salvation Army, it is impossible to predict the many requests and assignments that can and will be made on an employee. This is the case with this position. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this position for the successful operation of Salvation Army services.

The Salvation Army reserves the right to revise or change job duties and responsibilities when the need arises. It's facilities and vehicles provide a smoke and drug free work environment for all employees and volunteers.

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.