CUSTOMER SVCS REP

The Client Relations Coordinator II will provide administrative support with reactive mid-level direct client contact focused on answering standard/routine questions and administrative tasks.

Essential Duties and Responsibilities include the following.

• Responsible for providing support to MHO clients by responding to routine customer questions/concerns regarding system functions; triage to appropriate level of customer support. Monitor client participation/compliance; send standardized communications to clients regarding participation rate, upcoming deadlines, system updates. Coordinates new client set-up processes.
• Coordinate with internal resources to deliver on projects and support needs; Ensure correct and timely posting of reports.
• Respond to customer questions/concerns; Maintain and distribute collateral and resource materials; Provide administrative support for user groups.
• Maintains documentation regarding client FAQs, feedback, and recommendations for system enhancements.
• Provide administrative support for communication efforts regarding company news, policies and procedures, customer value, product, and service offerings.
• Maintain client satisfaction and retention metrics tracking within MHO client relations systems.

Educational and/or Experience

• College degree preferred
• At least two years' experience in health related and administrative fields

Competencies

• Proficient in Microsoft Excel, Word, and Power Point
• Excellent interpersonal, telephone, written and customer relations skills