Teller Supervisor

Address

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:
Stephenville, Texas, United States

ESSENTIAL FUNCTIONS:

• Manages the Teller operations for the branch.
• Ensures that Teller operations policies and procedures are followed.
• Provides guidance and assistance to Teller staff as necessary with transaction approvals, resolution of customer service issues, workflow coordination, and training of new or less experienced Tellers.
• Incumbent is expected to hire, track, and coach, counsel, and support retail staff in all phases of sales, customer service and work detail.
• Will supervise staff of at least five employees and daily operations.
• Conducts on-going training as policies, procedures, equipment, and systems are changed or modified.
• Conducts interviews of Teller applicants and makes hiring decisions.
• Researches Teller errors and outages and effects proper resolution.
• Establishes Teller work schedules and makes daily/weekly assignments.
• Prioritizes client demands.
• Provides impeccable customer service.
• Communicates professionally with all clients and colleagues.
• Upholds understanding of all banking products and services, along with company systems and procedures.
• Participates in job specific training, various bank training programs such as customer service, and complies with BSA, AML and all bank policies and procedures as required.
• Other duties as assigned.

• Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location's hours of operation.

MINIMUM QUALIFICATIONS:

• A self-starting team player with High school diploma or GED and any of the following:
  • 3 years previous Teller experience within the financial institution industry plus completion of FFIN Manager Development Training and FFIN Teller Certification Program within 12 months of appointment or in the next available Certification course offered by the bank.
  • 2 years previous Teller experience within the financial industry and 1 year retail management experience plus completion of FFIN Manager Development Training and FFIN Teller Certification Program within 12 months of appointment or in the next available Certification course offered by the bank.
• Thorough knowledge of banking center operations is necessary.
• Ability to maintain high level of confidentiality is required.
• Computer proficiency and familiarity with Microsoft programs and impeccable written and oral communication skills are necessary.
• Must be comfortable working in a fast-paced environment with handling frequent interruptions and little to no supervision.
• Position can be mentally and physically stressful, requires standing for most of the work day, and requires lifting, carrying, or moving heavy boxes or bags of currency and coin weighing up to 60 pounds.
• Must be able to work flexible hours and/or extended hours as business requires.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location's hours of operation.

PREFERRED SKILLS:

• Bilingual in English and Spanish.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)