GENERAL SUMMARY:
Administers professional massage and body treatments to guests. Must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in the spa's specific massage and body treatment protocols. Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide guest satisfaction. Massage Therapist will be responsible for chair massage as well as therapeutic massage in an outpatient clinic setting.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
- Receive guests on time for their service in a courteous and polite manner.
- Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
- Accurately perform spa services as booked by the guest. Inform the LiveWell Reception Desk if a service is changed to a different service.
- Effectively inform and educate guests about specific wellness concerns and contraindications.
- Properly open and close each shift according to Standard Operating Procedures.
- Properly care for equipment and use proper amounts of product to assist with cost controls.
- Work with the other departments to ensure a high level of guest service.
- Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation.
- Have complete knowledge and understanding of all services and products offered.
- Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
- Perform prep work, properly clean and restock room as required.
- Maintain a working knowledge of the Company's property, as well as special events on and near property, in order to advise guest of the same, whenever possible.
- Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
- Responds to guest requests, complaints or inquiries professionally, courteously and promptly.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean, safe, fully stocked and well organized work area.
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
- Ensures a maximum level of guest service and satisfaction is achieved and maintained.
- Operates the computer software system accurately and efficiently to view appointment information.
- Responsible for maintaining a consistent, regular attendance record.
- Maintain a positive attitude and contribute to a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Assist in all areas of the operation, including locker room and fitness center as needed, as requested by management.
- Communicate to management any and all occurrences involving staff or guests in the center that require attention.
EDUCATION/EXPERIENCE REQUIRED:
- High school diploma or general education degree (G.E.D.).
- Previous spa experience preferred.
- Previous massage therapy experience preferred.
- Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, positive demeanor in stressful situations, and attention to detail at all times.
- Ability to be efficient, productive, and maintain an on-time schedule of appointments.
CERTIFICATIONS/LICENSURES REQUIRED:
- Licensed in the State of Michigan as a Massage Therapist.
- Certification by the National Certification Board of Therapeutic Massage and Bodywork (NCBTMB) highly desired.
Additional Information
- Organization: Henry Ford Wyandotte Hospital
- Department: Physical Therapy OP-WH
- Shift: Day Job
- Union Code: Not Applicable
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Henry Ford Health System
Jan 28, 2025