Clinical Care Team Lead

Monday - Friday; 7:30am - 4:30pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Henson Geriatric and Special Care Clinic provides specialized treatment for patients with closed head injury, epilepsy, rheumatoid arthritis, Alzheimer's disease, and more. The Henson Geriatric and Special Care Clinic delivers general dental services in the care of these patients and provides education for oral health personnel in the management and treatment of elderly and/or medically, physically or developmentally compromised patients.

The Clinical Care Team Lead's primary responsibility is to assist the Special Care & Geriatric faculty with clinical operations, patient care management and patient finances. This position ensures the efficient patient coordination of the Special Care & Hospital Oral Medicine group. This position is responsible for scheduling patients who require specialized treatment for organizing and coordinating the daily, weekly and monthly schedules. There are two components of this position: patient care and administration.

Patient Care - Assists with and oversees contacting referred patients and appointing them and registering them into all required systems. Assumes responsibility for all priority or emergent referrals especially complex cases. Frequently this task requires communicating with the referring doctors to obtain all the required diagnostic reports and scanning information into required systems so that files can be accessed by other staff. All relevant documents and information including faculty/surgeon notes must be communicated and disseminated in a timely manner to the insurance team for consultation charges. This position is responsible for this function in student, resident, DFP and hospital settings.

This position is the primary person responsible for ensuring Prior Approvals are submitted to insurance companies, managing their response, and communicating results to the patient and care team. This information will be disseminated to other providers involved in care and treatment of the patient.

Administration - This position is responsible for direct contact with patients and insurance companies to discuss treatment and collect deposits for OR clinic-based care prior to case requests and surgeries being scheduled with the UNC Hospitals Main and Ambulatory Surgery Center operation rooms through the Optime EPIC system. This position is also responsible for initiating, tracking, and processing laboratory cases and collection of funds. Assist the faculty/surgeon with correspondence and communication with referring health care providers.

This position is required to enter, maintain and submit all information and invoices for special programs (Ryan White, Veteran's Leukemia & Lymphomas Society patients), and will be responsible for running reports for special programs and their payors, while serving as the point of contact for all special programs within the healthcare system.

The Clinical Care Team Lead is responsible for ensuring templates and schedules are updated appropriately and is ultimately responsible for schedule management and utilization. Additionally, this position is responsible for ensuring staffing coverage for both clinic and OR based care.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Ability to remain calm with a positive customer service attitude. Ability to assist clinical staff with patient transfers from wheelchairs/stretchers, assist with patient restraint when necessary.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.