Enrollment Agent

The Part Time (20-25 hours weekly) Enrollment Agent I (EA I) supports Enrollment Solutions Operations through participation in commercial, state, federal programs; and/or consumer sales of identity related products and services. The employee performs electronic fingerprinting functions according to the commercial, state, or federal customer's program requirements. This position is a trainee role and the incumbent will be introduced to various processes, taught how to operate various fingerprinting machinery, and trained to navigate the various add-on products and services offered through the retail program as well as through specialized computer software databases.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We Offer:

• Starting at $18.00 per hour
• Casual work environment
• Accrued Paid Time Off (Prorated for PT)
• Medical
• Dental
• Vision
• Paid Life Insurance
• Tuition reimbursement up to $5000 per year
• 12 paid holidays (Prorated for PT)
• 40 hours of Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K whether you participate on your own or not.
• Great co-workers and a great mission, supportive environment with an outstanding Community Action Agency

Duties & Responsibilities

• Provide superior customer service to internal and external customers.
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software.
• Obtain successful customer fingerprint images and capture biometric information to meet or exceed program standards.
• Verify customer identity and scan required documents into database system.
• Successfully complete required biometric and data capture processes and paperwork on each customer.
• Identify win-win opportunities to provide more products and services to customers.
• Create opportunities to add value for customers through the upselling of retail products and services (if applicable).
• Perform at or above Enrollment Agent performance benchmarks. Adhere to all company and departmental employment policies regarding security and confidentiality.
• Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies.
• Performs Enrollment Center Sustainment responsibilities on a daily basis.
• Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and requisitioning supplies.
• Represents the company and the program(s) that are supported in a professional and custom - oriented manner.
• Support Customer Service Registration and Reservation activities, as necessary.

Qualifications:

• HS degree or equivalent
• Minimum 1 year of customer service experience
• Experience working with low income, culturally diverse, and at-risk families and individuals.
• Excellent customer service, organizational, interpersonal, oral and written communication skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Ability to work collaboratively with team members and community partners.
• Proficient computer skills required in basic computer software and data collection systems.
• Excellent crisis management skills.
• Good attention to detail.
• CORI/DCF review prior to employment.

Equal Opportunity Employer - Vets/Disabled