Member Services Representative

TEKsystems
$18.25 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Menasha
Jan 25, 2025
Location: * Fully remote * Must be located within an hour of Menasha, WI * Equipment will be provided Description The Member Experience Representative's primary focus is to answer phone, or email inquiries from providers, members, customers or brokers regarding questions of coverage, claim status, benefit interpretation, billing and/or authorizations. Additional Details: * Support our members by answering calls and proactively work to resolve our members questions and concerns. * Strive for first call resolution, working to resolve member issues at the point of contact. * Use dual monitors while leveraging computer-based resources to find answers to customers questions and help simplify next steps for members. * Reach out to internal departments or external resources to help resolve a member concern. Additional Skills & Qualifications * Experience working in a customer service focused industry strongly desired. * Experience working in a call center preferred. * Knowledge of basic insurance concepts preferred. * Strong oral and written communication skills with the ability to listen mindfully, identify gaps and ask appropriate questions * Strong conflict management skills, with the ability to resolve and deescalate situations solving customers or members concerns while maintaining service excellence standards. * Ability to work in a fast-paced environment with the ability to handle constant volume of phone inquiries or email messages. * Capacity to multi-task by using navigating multiple computer application and programs simultaneously. * Intermediate skills in Microsoft Office, including Outlook, Excel, and Word. * Comprehend and educate members on multiple lines of business for their inquiries Pay and Benefits The pay range for this position is $18.25 - $18.25 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position will be accepting applications until Feb 8, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.