Customer Quality Specialist South

Cannon Automotive Solutions, a division of Cleveland-Cliffs Tooling and Stamping has an immediate opportunity for a Quality Customer Liaison in our Cleveland, Tennessee Stamping Facility. The Quality Customer Liaison is responsible for providing on site quality support for our customer. The ideal candidate will have prior Quality experience, be self-motivated and thrive in a fast-paced work environment. We offer an excellent compensation and benefits package and career advancement opportunities.

Summary of Responsibilities:

• Review incoming product to customers facility

• Review our product at assembly points in the customers facility

• Daily reports on finding

• Prevent issues from occurring on customer's floor

• Negotiate with customer

• Perform sorts / rework.

• Support plant to determine root cause

Minimum Qualifications:

• Demonstrate excellent problem analysis and problem solving skills

• Demonstrate the ability to remain calm, tolerant and professional in a stressful and demanding environment.

• Ability to deal with disappointed customers

• Excellent communication skills both written and verbal Numerate / able to produce statistics and business reports for internal and external use

• Self-confident with high level of personal impact

Preferred Qualifications:

• Significant experience in customer service including direct customer contact and query resolution experience.

• Proven experience as a liaison or similar role in the automotive industry

Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including top pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more!