Pharmacy Director of Mail Order Pharmacy Operations (x2)

Vaco
$150,000.00 - $200,000.00 / yr
United States, Mississippi, Aberdeen
Jan 24, 2025
Job Summary: Strategic Leadership: Define, develop, and successfully implement short- and long-term strategies, plans, and budgets for mail-order pharmacy to meet organizational objectives Develop annual operating goals and objectives aligned with broader hospital and system goals Drive strategic growth initiatives, including the integration of new business sites and the development of scalable systems and processes to support future expansion Operational Management Obtain and maintain pharmacy licenses in all 50 U.S. states Lead and direct all aspects of mail-order pharmacy operations to meet budgetary and financial targets, service performance standards, customer satisfaction, provider satisfaction, and plan satisfaction goals Develop, implement, and oversee programs to enhance specialty care management, including outreach initiatives, utilization management reviews, and formulary management Ensure adequate staffing, hiring, and scheduling to meet and manage organizational goals Ensure timely processing, packaging, and delivery of prescriptions to patients Optimize and manage the mail order process and workflow to ensure productivity and appropriate resource allocation Prepare capital expenditure requests as necessary to maintain and grow operations. Business Development Build and maintain a pipeline of new business opportunities while identifying upsell prospects Collaborate with external business development teams improve service offering for end-to-end mail-order pharmacy capabilities, including strategy development, pricing, and implementation Manage relationships with users of mail-order pharmacy services and negotiate contracts for new business and renewals to enhance profitability Performance Improvement Optimize efficiency and productivity through efficient labor and staffing strategies Establish, monitor, and report on key performance indicators to ensure exceptional care is provided (e.g. adherence to protocols, medication adherence support, etc.) Continuously improve processes to achieve operational excellence and meet fulfillment KPI targets Oversee quality management programs, reviewing daily, weekly, and quarterly reports to ensure compliance and address outstanding items Address and resolve complaints effectively, implementing corrective actions to improve processes and maintain high operational standards Clinical Outcomes and Patient Experience Collaborate with MRH and network providers as well as care management teams to identify, address, and prevent medication-related problems, ensuring safe and effective patient care Direct quality improvement initiatives to ensure outstanding clinical outcomes, adherence to evidence-based protocols, and highest quality of patient care Develop and implement care management and outreach programs to enhance clinical outcomes, patient safety, and patient experiences Human Resources and Workplace Culture Develop strong working relationships with pharmacy staff and clinical providers; foster a healthy work environment where staff feel supported, accountable, and motivated Build, develop, and retain a world-class team of pharmacists and pharmacy technicians Conduct performance evaluations, recognize achievements, and support professional development Promote an ethical workplace culture, modeling exemplary behavior and holding others to high standards Other Responsibilities Participate in required trainings, continuing education, staff meetings, and performance improvement initiatives Support orientation for new pharmacy staff and/or pharmacy students/interns Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.