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Audio Visual Services Engineer
Job Summary The Audio Visual (AV) Services Engineer will support the strategic design, implementation, and maintenance of UCSF's AV systems and infrastructure. This role entails providing engineering and technical support to ensure the seamless operation of AV infrastructure, minimizing downtime, and optimizing efficiency. The Engineer's responsibilities include designing, configuring, troubleshooting, and maintaining AV equipment across various platforms. Additionally, the AV Services Engineer may offer technical guidance and training to other ITS teams, ensuring adherence to industry best practices in all technology-related procedures.
The AV Services Engineer will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the University's mission. The AV Services Engineer will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF's vision while modeling UCSF's culture and values. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $67,000 - $143,800 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue.
The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and AV systems. This encompasses a wide array of technologies such as telephony voicemail, AV technology, video conferencing, and collaboration platforms. The department ensures seamless connectivity and efficient communication across various departments, supporting the institution's mission of providing high-quality healthcare, education, and research. The team plays a crucial role in implementing and optimizing digital workplace solutions to meet the diverse needs of faculty, clinicians, staff, and students, ultimately enhancing operational efficiency and collaboration within UCSF. Required Qualifications
- Bachelor's Degree or equivalent combination of experience/training in one or more of the following fields: information technology, computer science, public administration, business administration, communications.
- 3 to 5+ years of experience working in one or more of the following fields: AV technology, unified communications, information technology or network operations.
- Proficiency in AV technologies, including an understanding of audio/video signal flow, AV equipment functionality, audio, video, and communications circuitry, AV IT control systems, and industry standards.
- Familiarity with AV integration principles, including knowledge of AV system design, installation, and troubleshooting.
- Understanding of networking concepts and protocols relevant to AV systems, such as IP addressing, VLANs, and streaming protocols.
- Knowledge of applicable codes and regulations.
- Knowledge of audio, video, and control systems, as well as architectural and cabling requirements.
- Strong technical skills in configuring, troubleshooting, and maintaining AV systems and equipment.
- Experience managing phases of AV projects, including obtaining scope, budget, planning, design, bid preparation, installation, inspection, testing, and final walk-through. Ability to test and operate installed AV IT equipment.
- Strong creativity and problem-solving abilities to quickly identify and resolve technical issues encountered during AV system deployment and operation.
- Analytical skills to assess AV requirements, evaluate technical solutions, and make informed recommendations.
- Ability to present technical concepts and solutions to diverse audiences, including non-technical stakeholders and business executives, in clear, concise, and business-friendly terms, highlighting the strategic value of AV initiatives.
- Strong organizational skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and adapt to evolving priorities and deadlines in a dynamic environment.
- Strong communication skills, both verbal and written, with the ability to foster positive working relationships and cultivate a strong rapport with colleagues, stakeholders, and cross-functional teams.
- Experience developing and nurturing collaborative working relationships within a diverse team environment, fostering a culture of innovation, knowledge sharing, and continuous improvement.
Preferred Qualifications
- AVIXA Certified Technology Specialist, Certified Technology Specialist - Design, or Certified Technology Specialist - Installation
- Cisco Certified Network Associate (CCNA)
- Manufacture Certification (Crestron, Extron, QSC, etc.)
- Knowledge of relevant software and tools used in AV design and engineering, such as CAD software, AV control systems, and DSP programming platforms.
- Proficiency in designing AV solutions, including creating detailed schematics, AV flow diagrams, AV infrastructure drawings. equipment layouts, and system diagrams.
- Experience in complex higher education environments, serving academic, medical, and research and administrative functions of a large public university.
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 007351 AV IT ENGR 3 Job Category Clinical Systems / IT Professionals Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Campus Mission Center Building (SF) Additional Shift Details M-F, 9-5, as required after hours support |
University of California - San Francisco
Jan 24, 2025