Senior Academic Program Coordinator, Department of Computer Science

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Position Open To:

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Weekly Scheduled Hours:

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FLSA Status:

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Earliest Start Date:

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Position Duration:

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Job Details:

General Notes

Housed in the UT Austin Department of Computer Science, Computer and Data Science Online (CDSO) administers an innovative suite of at-scale online master's programs offered by the University of Texas at Austin. CDSO's programs include the Master of Computer Science (MSCS), the Master of Data Science (MSDS), and the Master of Artificial Intelligence (MSAI). Forthcoming programs include a Graduate Certificate in Artificial Intelligence and Machine Learning. Priced affordably, built flexibly to accommodate working professionals and scaled to educate thousands, these programs extend the promise of advanced technical education to a wide student population.

Must be eligible to work in the United States on a full-time basis for any employer.

Purpose

Reporting to the CDSO Director for Online Programs, the Senior Academic Program Coordinator will oversee administrative operations and admissions for the unit's new Graduate Certificate program.

Responsibilities

Application Coordination and Lead Nurture

• Serve as the primary point of contact for prospective students interested in the University's new AI Certificate program.
• Proactively nurture relationships with prospective students through marketing activities, with an initial focus on writing, designing, and building emails within an email marketing system.
• Provide personalized support, understanding each applicant's unique background, goals, and challenges to enhance their application experience.
• Understand and use university databases to update and maintain accurate records in Salesforce, Smartsheet, and other department systems.
• Assist the CDSO team with administrative duties related to launching a new academic program.
• Collaborate with CDSO team and relevant product managers to develop and refine communication strategies, ensuring alignment with enrollment goals.

Program Coordination

• Oversee Graduate Coordinator duties, becoming the primary point of contact for students in the AI Certificate program.
• Provide in-depth information and clarification on program policies, rules, and regulations. Assist with enrollment, registration and financial processes relating to the certificate.
• Manage student records, registration, and enrollment processes, maintaining accurate databases and ensuring compliance with institutional regulations.
• Track and evaluate program effectiveness, retention, and outcomes. Share insights with faculty and utilize data to drive program improvements.
• Update and maintain program documentation, student resources, and the program website in coordination with the CDSO team.
• Represent graduate student interests in program meetings and campus-wide forums, such as the Graduate Coordinator Network.
• Participate in occasional online information sessions and support tasks assigned by the CDSO Team.
• Support CDSO Assistant Director with financial and administrative tasks as needed.

Ongoing Lead Nurturing Responsibilities

• Continue to build and grow the CDSO lead nurture and recruitment operation for future applicant cohorts, including building/delivering webinars and phone outreach.
• Collaborate with marketing and enrollment teams to refine strategies and provide data-driven insights for recruitment initiatives.
• Monitor and analyze application performance metrics (e.g., lead management, conversion rates, student satisfaction), identifying and implementing strategies for improvement.
• Attend and support recruiting events such as information sessions, office hours, industry trade shows, and professional conferences.

• Bachelor's degree/equivalent from accredited university.
• Two years of experience working with university students in an administrative or advising capacity.
• Strong interpersonal and communication skills with a passion for supporting student success.
• Experience in enrollment management, student advising, graduate coordination, or related areas.
• Experience writing engaging web/email copy.
• Ability to analyze and interpret application data to improve processes.
• Familiarity with CRM and marketing tools such as Salesforce, Marketo, or similar platforms.
• Willingness to adapt to a dual-role environment and balance ongoing lead nurturing with graduate program coordination.

Relevant education and experience may be substituted as appropriate.

• Experience building email drip campaigns within email marketing platforms
• Experience delivering informational webinars, including answering participant questions in live settings
• Experience using internal UT student tracking and information systems
• Experience using Salesforce
• Demonstrated ability to exercise high levels of discretion and independent judgment in interpreting and implementing program, school and University policies
• Demonstrated experience establishing priorities to meet critical deadlines as well as short- and long-term strategic goals.

$65,000+ depending on qualifications

• Position is eligible for flexible scheduling or hybrid work

• Standard office conditions

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.