Cloud Support Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Cloud Support Engineer

Location(s): Raleigh, NC

Description:

• Our Company is one of the fastest growing Cloud Computing companies in the industry.
• The company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe.
• The company is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications.
• The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via cloud stack.

• Maintain multiple customer environments.
• Work 40+ hours a week.
• Update and Manage ticket backlog based on internal policies.
• Crisis Management - Identify any high priority issues and escalate to next level.
• Provide a Customer-First experience while utilizing phones and email to manage tickets.
• Work cohesively with team as well as all divisions of company. Customer-first approach.
• Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers.
• Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
• Be able to listen to, accept, and follow direction from more senior engineers.
• Flexibility to be customer facing and travel to customer sites.