Housing Specialist

Solari, Inc.
life insurance, paid time off, long term disability, 401(k)
United States, Arizona, Tempe
1275 West Washington Street (Show on map)
Jan 23, 2025
Hybrid -Applicants must live in Arizona The Job/What You'll Do: Are you passionate about helping individuals overcome barriers to secure housing? Join our team as a Housing Specialist and make a meaningful impact in our community! As a Housing Specialist, you will play a crucial role in coordinating the housing eligibility and determination process. Including reviewing assessment and Housing and Health Opportunities (H2O) evaluation documentation, requesting additional information from external agencies, and communicating with referring parties to gather necessary details. You will also prepare case files for review and ensure all determination timelines are met. In this role, you will conduct care coordination for members facing significant challenges in accessing housing, providing them with the support they need to find stable and secure living arrangements. Responsibilities: Manage a caseload of applications for housing services. Upon referral, review and collect all available member assessment and evaluation documentation, request medical records, and contact the referring party for clarifying information as needed. Knows of and provides education on the Housing Verification Letter process. Collects Housing Verification Letters and ensures fidelity of documents collected. Monitor reports to track progress and update each step in the H2O eligibility determination process as it progresses. Coordinate care with treatment providers and H2O housing providers; determine whether the information is sufficient for a decision to be rendered; contact clients and outside agencies for additional information as needed. Respond to requests for information and direct inquiries to entities such as RBHAs, mental health providers, mental health courts, DDD, shelters, homeless services providers, and others involved in a member's care team. Assess applications to identify collateral information that will influence the determination process. Track all aspects of the H2O eligibility determination process to ensure mandated timelines are met. Enter data accurately into the Electronic Health Record system and ensure ongoing accuracy of member electronic health records. Maintain communication with other agencies on behalf of the organization and members. Answers phone and email correspondences in a timely and respectful manner. Utilizes multiple web portals and databases to find and verify member information. Contributes to and maintains knowledge of H2O policies and procedures. Completes training as assigned. Perform duties in compliance with AHCCCS requirements and Solari Policies and Procedures. All other duties as assigned. Knowledge, Skills, Abilities: Well-organized and detailed; ability to multi-task; work in a fast-paced environment; possess excellent written and verbal communication skills; ability to summarize large amounts of information. Familiarity with and understanding of AHCCCS requirements. Familiar with the following standards and practices related to Permanent Supportive Housing: Federal fair housing, equal opportunity, non-discrimination, ARLTA, VI-SPDAT, LOCUS, Fundamentals of Housing First, SAMHSA PSH Program, Best Practices in PSH. Ability to act professionally and maintain appropriate boundaries with clients and staff. Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled. Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success. Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth. Education & Experience: 0-1 years of experience in behavioral health, housing, healthcare, or homeless/social services GED/High School Diploma, Required Hybrid - Applicants must live in Arizona ^{Working Conditions:} ^{While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/} ^{Who We Are & What We Offer:} ^{Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.} ^{Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.} ^{Friendly work environment} ^{Generous paid time off (PTO)} ^{Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date} ^{Competitive compensation} ^{Convenient office locations and Hybrid Schedule} ^{On-site fitness room free to all employees (Tempe Office)} ^{Basic Life Insurance} ^{Voluntary Life, Spouse, Child Insurance} ^{Critical Illness w/free dependents} ^{Critical Illness Spouse} ^{Short Term & Long Term Disability- Starts first of the month after 90 days of employment} ^{401K & 401K Roth - Starts first of the month after 90 days of employment} ^{United Pet Care} ^{LifeLock for identity theft} ^{LYRA EAP Program- 25 free sessions for mental health per family member} ^{Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people cometogether to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.} ^{We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.}