Customer Service Representative

Taylor Corporation
paid time off, 401(k)
United States, Ohio, Dayton
Jan 23, 2025
Join Our Team Benefits Start Day 1! Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you. Ready to reach your potential? It's time to look at Taylor. Your Opportunity: Taylor Communications, a division of Taylor Corporation, is looking for a new Customer Service Representativefor our Dayton, OH team! In this position, you will be a key factor in assisting our customers and ensuring that they receive the best service possible! Your Responsibilities: Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner. Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately. Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution. Successfully establish, manage and exceed customer expectations throughout all engagements. Understand and appropriately use the company pricing system and policies. Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities. Manage workflow to meet customer deadlines in a team environment. Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs. You Must Have: High School education or above. Minimum of 3 years of related / relevant experience in position or specialization. Print, marketing or promotional product experience and/or Salesforce.com knowledge a plus Strong MS Office skills with emphasis on Excel and Outlook Advanced computer experience and ability to implement new technologies. We Would Also Prefer: 2 years of college About Taylor Corporation https://www.youtube.com/watch?v=pdXOC8HM-NM One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.