Sales Associate II

Sales Associate ll JobDescription

The Sales Associate ll role is an integral part of the store's overall success and efficiency: demanding direct attentionto our brand commitment when servicing our customers and driving results. Responsible for upholding Coach'sService and Selling Models, creating a positive first impression, building on-going customer relationships through apersonalized experience, andleavingapositive, lastingimpression.

SALESFLOOR:

*Understandsorganizationalobjectivesand makesdecisionsthatalignwithCompanypriorities

*Takesownershipandiscommittedtodeliveringresults,whileremainingactivelyawareofpersonalandstore metrics; and creates personal sales and clienteling strategies in partnership with the managementteam.

*Createsshort-andlong-termstrategiestoachievepersonalmetricsandperformancegoals

*Takesownershipofpersonal surveyresultsandcreatesplans toimproveand overcomeareasofopportunity

*RepresentsCoachasabrand ambassador

*DemonstratesCoach'sSellingandServiceexpectationsatalltimes

*Understandschangesinlocalmarket withpotentialimpactonbusinessperformanceandsupportstheexecutionoflocalsalesstrategiesandtactics

*Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-goingproductiverelationshipswithcustomers

*Createspositiveimpressionswithcustomersbybringingbestselftoworkthroughattireconsistent withCoach'sGuidetoStyle

*Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strongknowledgeofcompetition.

*Providesin-depthproductknowledge,includingfeatures,benefits,currentofferings,andoverallproductvalue.

*Remainsawareandisclearlyabletocommunicatecurrentpricingandpromotionalstrategytocustomers.

*Discussesproductfeaturesandbuildsthesalebyleveragingcross-sellingskillsandabilities.

*Cross-sellsandencouragesbeneficialproductadd-onsthatrelatetothecustomer'sshopping needs

*Sensitivetocustomers'needsandtailorsapproachbyreadingcues

*Attendstotheuniqueandindividualshoppingneedsofeachcustomer.

*Workswithmultiplecustomerssimultaneouslyandbreaksawayasappropriate

*Followsup withcustomersconsistentlyandgenuinelytoinfluence/closethesale

*Flexespersonalsellingtechniquestocontributetooverallstorefinancialresults

*Buildslastingandloyalrelationshipswithcustomers

*LeveragesCoach'stoolsandtechnologytosupportrelationshipbuildingandclientelingefforts

*Createsenthusiasmandpositivityforasharedvisionandmission

*Promotesandendorsesateamsellingenvironment

*Fostersanenvironmentofteamwork,trustandcollaborationwithinternalandexternalcustomers

*Remainssolutionoriented; isadaptableandflexibletochangingbusinessandstoreneeds

*Welcomesfeedbackand adaptsbehaviorsasappropriate

*Maintainsacalmandprofessionaldemeanoratalltimes

OPERATIONS:

*EnsuresalldailytasksarecompletedwithoutnegativelyimpactingserviceorCoachstandards

*Completesdailyoperationaltasksincludingmaintainingstore(salesfloorandbackroom),cashwrapandvisualmerchandisingto Coachstandardsconsistentlyandin a timelymanner

*Maintainsacleanand tidysellingflooratalltimes

*Adherestoallapplicable retailpoliciesandproceduresincludingPOS,OperationsandAssetProtectionprocedures

*Replenishesinventoryonsalesfloorasneeded

*Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor,maintainsstrongorganizationalstandardsasitrelatestoproductbothinthestockroomand onthesalesfloor.

*Supportscash-wrapwhenneededtoprocesspurchases,returns,andexchanges.

*Efficientlyprocessescustomer transactions:Purchase,Return,Exchange,FoundOrderetc.

*Effectivelyhelpstopreparestorebyorganizingfunctionalareas,performsroutinecleaning,maintainsstrongorganizationalstandardsandmaintainsvisualmerchandising expectations.

Competenciesrequired:

*DriveForResults:Canbecountedontoexceedgoalssuccessfully.Isconsistentlyoneofthetopperformers.Verybottomlineoriented. Steadfastlypushesselfandothersfor results.

*Customer Focus: Is dedicated to meeting the expectations and requirements of internal and externalcustomers. Gets first hand customer information and uses it for improvements in products and services.Actswithcustomersinmind.Establishesandmaintainseffectiverelationshipswithcustomersand gainstheir trustandrespect.

*Creativity:Comesupwithalotofnewanduniqueideas.Easilymakesconnectionsamongpreviouslyunrelatednotions.Tendsto beseenasoriginaland value-added inbrainstorming settings.

*Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside theorganization.Buildsrapport.Buildsconstructiveandeffectiverelationships.Usesdiplomacyandtact.Candiffuseevenhightensionsituationscomfortably.

*LearningonTheFly:Learnsquicklywhenfacingnewproblems.Arelentlessand versatile learner.Opentochange. Analyzes both successes and failures for cues to improve, experiments and will try anything to findsolutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure ofanything.

*Perseverance:Pursueseverything withenergy,driveandaneedtofinish.Seldomgives uponanythingbeforefinishing, especiallyinthe face ofresistance or setbacks.

*DealingwithAmbiguity:Caneffectivelycope withchange. Canshiftgearscomfortably.Candecidetoactwithout having the total picture. Does not get upset when things are up in the air. Doesn't have to finishthingsbeforemovingon.Cancomfortablyhandleriskanduncertainty.

AdditionalRequirements

Experience:1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possessescurrentknowledge offashiontrendsandcompetitioninthemarketplace.

Education:Highschooldiplomaorequivalent;collegedegreepreferred.

Technical:Knowledgeofcashregistersystems,basiccomputerskills(includingtheabilitytouseiPad/laptop,MobilePOSandInternet),utilizewalkietalkie,understandand readpriceandproductreleasesheets.

Physical:Abilitytoexecuteatafastpace.Abilitytocommunicateeffectivelywithcustomersandteam. Abilitytomaneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability tofrequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to processproductshipment/transfers

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexibleschedule,includingnights, weekends,andholidayshighretailtrafficandsalesdaysincludingbutnotlimitedtothedayafterThanksgiving,Memorial Day,ChristmasEve, Mother'sDay,etc.).

Note:Thisdocumentservesonlyasa sampleofjob dutiesand responsibilitiesand doesnotincludean exhaustivelistofallperformance requirements.