Senior Business Systems Solutions Analyst - IT

Position Overview

This position acts as a lead liaison between business units and the department. He/she understands the operations and technology in use by the business area, ensures that all resources are being used effectively, and actively participates in identifying current problems and future needs of the department. He/she provides advanced data analysis and IT analytical support to the aligned business areas and works collaboratively with IT teams, and other departments to lead in the development of requirement documents, business cases and business plans. He/she is able to provide leadership to their team in absence of the manager and acts as a standby with all vendors and business partners. He/she acts as a lead in critical cases and effectively communicates regularly with senior leadership. A successful candidate will possess leadership, communication and analytical skills and will be adept in business analysis.

Qualifications

Required:

* Bachelor's degree and/or years of relevant business analysis experience to equate to the degree

* Five (5)+ years of business analysis experience

* Four (4)+ years of managed care/health care experience

* Strong interpersonal skills, with the ability to interact effectively with all levels of managerial, professional, technical and clerical staff. Ability to create strong relationships with business partners

* Intermediate to Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)

* Strong use of data mining and analysis tools including SQL or similar tools that allow for data queries

* Must be a strategic thinker working independently with strong analytical skills, work ethic, attention to detail and the ability to perform and/or critique quantitative analyses, regulatory assessments and operational plans

* Ability to provide feedback and rate quality of peers

* Ability to work with both internal business partners and external vendors to drive resolution for system defects and enhancements

* Act as liaison with vendors and internal business partners as standby of manager when needed

* Capable of utilizing IT data for business insights and analyzing business needs

* Ability to create and perform quality review of peers business requirements and end-user documentation

* Strong ability to evaluate the performance of project teams to ensure the targets and deadlines are met

* Ability to analyze the design of technical systems and business models

* Strong ability to communicate and document timelines and set expectations with business customers

* Ability to confidently assign work to team members and monitor case load; working effectively as both a team leader and a member of a team

* Strong organizational, time management, communication (written/verbal) and prioritization skills

* Experience using and commitment to continuous quality improvement methods skills

* Demonstrated ability to manage multiple priorities simultaneously in a deadline driven environment with accurate resource and time estimates

* Confident team builder and leader with strong motivational skills.

* Adept in problem solving and conflict resolution

* Ability to present solutions confidently to high level leadership on complex high dollar issues

Preferred

* Bachelor's degree

* Experienced in the use of JIRA or similar ticketing system

* Experience in Healthcare

* Experienced in the use of Cognos or similar tool

* Experience in mentoring and training colleagues

* Experience in claims or systems analysis

* Experience in Visio and Microsoft Access