Administrative Assistant II

Answers the phones and regularly checks-in clients and notifies the probation officers. Responds to voicemail messages in a timely manner. Greets the public in a courteous, helpful and professional manner. Demonstrates a thorough understanding of regulations, policies, and procedures in the area of assigned responsibility. Appropriately assists and/or refers general public, clients, staff, and volunteers/interns to resources or locations. Conveys information clearly and accurately through oral and written communications. Maintains confidentiality and appropriate documentation related to customer and/or colleague's issues.

MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to high school graduation and one year of experience providing administrative support in the assigned functional area(s).

NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• At least one year of work experience providing general administrative support is preferred.
• Must have experience answering multiple phone lines and assisting the public, including front-desk experience.
• Experience performing data entry.
• Must be proficient in the use of Microsoft Office Suite software, especially Word and Excel.